Heidi Boston
White Hall
Summary
Seasoned Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
8
8
years of professional experience
Work History
Operations Manager
Party City
12.2022 - Current
- Analyzed and reported on key performance metrics to senior management.
- Managed inventory levels effectively to minimize stock shortages and overstocks.
- Managed seasonal transitions smoothly, minimizing disruptions while maintaining adequate stock levels.
Retail Store Manager
Dollar General
12.2018 - 12.2022
- Managed store organization, maintenance and purchasing functions.
- Trained team members in successful strategies to meet operational and sales targets.
- Resolved customer service issues promptly.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Completed routine store inventories.
- Optimized store displays and appearance via strategic merchandising.
- Reduced shrinkage 1% by closely monitoring inventory and security procedures
Warehouse Manager
Harbor Freight Tools
10.2016 - 01.2018
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations and replacements.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
Education
High School Diploma -
Red Lion Area Senior High School
Red Lion, PA06.2012
Skills
- Cost Control
- Hiring and Training
- Employee Safety
- Time Management
- Verbal and Written Communication
- Retail Knowledge
- Originality and Creativity
- Customer Communication
Timeline
Operations Manager
Party City
12.2022 - Current
Retail Store Manager
Dollar General
12.2018 - 12.2022
Warehouse Manager
Harbor Freight Tools
10.2016 - 01.2018
High School Diploma -
Red Lion Area Senior High School
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