Heidi Ivey
Eldersburg,MD
Summary
Experienced medical documentation specialist and administrative assistant transitioning to IT technical writing. Over 20 years of experience in creating clear, concise, and accurate documentation in the healthcare field, with a strong foundation in structured writing, attention to detail, and compliance with regulatory standards. Skilled in developing user-friendly documentation, currently expanding expertise to include IT systems and technical writing through courses in software documentation, user guides, and technical content creation. Committed to leveraging documentation and organizational skills to produce high-quality, detailed technical content for IT and software industries.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Physical Therapy Technician
Maryland Neuro Rehab and Wellness Center
2024.05 - Current
- Documented patient progress and developed detailed therapeutic exercise plans, ensuring all information was structured and clearly presented for ease of use by medical professionals.
- Maintained comprehensive health records with a focus on accuracy, consistency, and adherence to medical documentation standards.
- Ensured all documentation complied with HIPAA regulations and internal facility protocols, safeguarding patient confidentiality and security of information.
- Performed administrative tasks, including patient intake, scheduling, and managing health records, ensuring that all documentation was up-to-date and accessible to relevant team members.
Physical Therapy Technician/Administrative Lead/Billing and Coding
Martin Foot and Ankle
2014.04 - 2019.11
- Created and managed comprehensive patient records, ensuring the highest level of accuracy and compliance with established medical standards, supporting clear communication across healthcare teams.
- Developed training materials for administrative staff, emphasizing standardized documentation procedures and best practices to maintain regulatory compliance and enhance operational efficiency.
- Reviewed and edited physician notes to ensure clarity, accuracy, and completeness, streamlining the documentation for insurance charge submissions and minimizing potential errors.
- Oversaw the documentation process for a wellness program, integrating advanced NASA technology, ensuring proper record-keeping and compliance with cutting-edge healthcare protocols.
- Managed key administrative functions, including patient intake, scheduling, phone inquiries, insurance verification, claims submission, credit card reconciliation, and the maintenance of health records, ensuring operational efficiency and adherence to privacy regulations.
Physical Therapy Technician
Advantage Physical Therapy
2012.04 - 2012.07
- Managed a range of administrative responsibilities, including phone inquiries, scheduling, filing, insurance verification, credit card reconciliation, and health record maintenance, ensuring accuracy, organization, and compliance with healthcare standards.
- Supervised and instructed exercise programs aimed at improving strength, endurance, coordination, and mobility, while documenting progress and outcomes to ensure alignment with prescribed therapeutic goals.
Property Leasing Manager
York Property Management
2010.10 - 2012.04
- Developed and maintained comprehensive documentation for property leases, ensuring full compliance with legal standards and regulatory requirements.
- Created detailed, structured reports on property management activities and tenant communications, ensuring accuracy, clarity, and alignment with organizational and legal protocols.
- Collaborated with legal and administrative teams to review and update documentation processes, improving efficiency and ensuring all lease agreements were consistently aligned with current regulations.
Lead Physical Therapy Technician/Office Manager
Shiloh Chiropractic
2005.09 - 2010.09
- Managed the creation and maintenance of patient documentation, including examination records, treatment plans, and progress reports, ensuring accuracy and compliance with medical standards.
- Assisted in developing and updating rehabilitation program documentation, ensuring adherence to medical guidelines and supporting patient care continuity.
- Implemented structured documentation processes for the use of Decompression Therapy Systems (DTS) and other therapeutic modalities, ensuring proper usage tracking and compliance.
- Oversaw daily administrative operations, including patient scheduling, insurance verification, and health record management, maintaining a high level of organization and efficiency.
- Collaborated with healthcare teams to streamline documentation procedures, enhancing the overall efficiency and accuracy of patient records and rehabilitation tracking.
Skills
- Medical terminology and documentation
- Medical billing and coding
- Office management and administration
- Customer service and communication
- Insurance verification and claims submission
- EMR systems and HIPAA compliance
- Supervisory and managerial skills
- Data entry and quality improvement
Additional Information
Completed DoD Plain Language Course – Gained expertise in writing clear, concise, and easily understandable documentation, adhering to the Department of Defense’s standards for effective communication.
Currently Enrolled in Technical Writing Certification Program – Expanding technical writing skills and expertise through an online certification program focused on creating structured, user-friendly, and accurate technical content.
Certification
- Adult, Child & Baby First Aid/CPR/AED, 04/01/22, 04/01/24
- Emergency Bleeding, 05/01/22, 05/01/24
- Mental Health First Aid, 06/01/22, 06/01/25
- Mental Health First Aid Youth, 08/01/22, 08/01/25
- NASM Navigating Diets, 06/01/23, 06/01/24
Timeline
Physical Therapy Technician
Maryland Neuro Rehab and Wellness Center
2024.05 - Current
Physical Therapy Technician/Administrative Lead/Billing and Coding
Martin Foot and Ankle
2014.04 - 2019.11
Physical Therapy Technician
Advantage Physical Therapy
2012.04 - 2012.07
Property Leasing Manager
York Property Management
2010.10 - 2012.04
Lead Physical Therapy Technician/Office Manager
Shiloh Chiropractic
2005.09 - 2010.09
- Adult, Child & Baby First Aid/CPR/AED, 04/01/22, 04/01/24
- Emergency Bleeding, 05/01/22, 05/01/24
- Mental Health First Aid, 06/01/22, 06/01/25
- Mental Health First Aid Youth, 08/01/22, 08/01/25
- NASM Navigating Diets, 06/01/23, 06/01/24
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