Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heidi Maravilla

Glen Burnie

Summary

Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Overview

2
2
years of professional experience
2022
2022
years of post-secondary education

Work History

Customer Service Representative

Automated Health Systems Inc.
Elkridge
02.2025 - Current
  • Resolved customer complaints through effective communication and problem-solving skills.
  • Monitored call quality to uphold high standards of customer service delivery.
  • Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.

Customer Service Representative

TransCore
Middle River
04.2024 - 06.2025
  • Assisted customers with inquiries regarding toll collection services.
  • Resolved customer complaints through effective communication and problem-solving.
  • Processed transactions accurately using customer service software systems.

Sales Associate

The North Face Inc.
Hanover
07.2023 - 11.2024
  • Assisted customers with product selection and provided exceptional service.
  • Maintained knowledge of current promotions and brand initiatives.
  • Processed transactions accurately using point-of-sale systems.

Patient Transporter

Saint Agnes Hospital
Baltimore
05.2023 - 07.2024
  • Transported patients safely between departments and facilities within the hospital.
  • Assisted nursing staff in preparing patients for transport procedures.
  • Maintained cleanliness and organization of transport equipment and vehicles.

Education

Associate of Science -

Anne Arundel Community College
Arnold, MD
08.2023 - 08.2025

Broadneck High School
Annapolis, MD

Skills

  • Customer service
  • Problem solving
  • Effective communication
  • Attention to detail
  • Computer proficiency
  • Call center experience
  • Critical thinking

Timeline

Customer Service Representative

Automated Health Systems Inc.
02.2025 - Current

Customer Service Representative

TransCore
04.2024 - 06.2025

Associate of Science -

Anne Arundel Community College
08.2023 - 08.2025

Sales Associate

The North Face Inc.
07.2023 - 11.2024

Patient Transporter

Saint Agnes Hospital
05.2023 - 07.2024

Broadneck High School
Heidi Maravilla