Helen Abera

• Boosted customer satisfaction scores by promptly resolving issues and providing personalized
product recommendations.
• Increased store sales by 15% through upselling and cross-selling strategies.
• Created engaging in-store displays and price tags to enhance product visibility and boost sales.
• Efficiently processed transactions, applied discounts, and handled customer inquiries regarding
billing and policies.
• Assisted in training new employees, providing guidance on company policies, customer service
best practices, and sales techniques.
• Managed merchandise restocking and inventory organization to ensure seamless store
operations.
• Monitored sales performance, analyzed customer purchasing trends, and implemented strategies
to improve revenue.
• Built strong relationships with repeat customers by providing personalized shopping experiences
and tailored product recommendations.
• Handled merchandise returns and exchanges while ensuring customer satisfaction.
• Maintained knowledge of current promotions, store policies, and competitor offerings to better
assist customers.
• Collaborated with management to develop and execute promotional events and seasonal sales
strategies.

• Provided exceptional service to a high volume of daily customers in a fast-paced environment.
• Recommended menu items and daily specials, increasing upselling opportunities and customer satisfaction.
• Addressed customer concerns promptly, coordinating with kitchen staff to resolve issues.
• Trained and mentored new employees, improving team efficiency and service quality.
• Maintained restaurant standards by ensuring tables were clean and properly set.