Helen Kefena
Silver Spring
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Customer-focused professional with background in hospitality and entertainment venues, known for high productivity and efficient task completion. Possess specialized skills in crowd management, ticketing systems, and guest services that ensure smooth operation of events. Excel in communication, problem-solving, and teamwork, ensuring positive experiences for all guests.
Overview
10
10
years of professional experience
Work History
Lobby Attendant
Royal company
Arlington
02.2025 - Current
Lobby Attendant
Royal company
Arlington
02.2025 - Current
- Greeted and assisted customers to foster positive experiences.
- Demonstrated strong organizational skills while managing multiple tasks simultaneously.
- Provided information about services, amenities, and other hotel features.
- Communicated building deficiencies, security concerns or safety issues to supervisor.
- Greeted and welcomed guests, patrons, and visitors to the lobby.
- Investigated and resolved complaints or concerns from residents and helped residents navigate solutions to issues that fell outside of formal sphere of building management.
- Maintained positive working relationship with fellow staff and management.
- Represented property management firm and residential association by greeting residents, guests and service and delivery personnel in lobby with courtesy and professionalism.
Dispatcher
Raza transportation
Dallas
12.2023 - Current
- Scheduled loads according to priority and available equipment.
- Resolved customer complaints related to service issues or delays.
- Kept detailed and updated records of calls in physical and electronic databases.
- Updated records of driver locations, delays, and cancellations.
- Dispatched drivers to meet daily delivery needs for company customers.
- Tracked changes in computer system to keep records current and accurate.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
Server
Matties cafe
Washington
05.2015 - 11.2021
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Provided excellent customer service to ensure satisfaction.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Provided exceptional service to high volume of daily customers.
- Informed customers of daily specials and signature menu items.
- Took orders from customers accurately and in a timely manner.
- Trained new employees to perform duties.
- Greeted customers, answered questions and recommended specials to increase profits.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Worked effectively in team environments to make the workplace more productive.
Education
Information Technology
Amanda Solutions
Silver Spring, MD03-2019
English Language
Prince George's Community College
Upper Marlboro, MD05-2012
Skills
- Customer service
- Lobby management
- Food safety
Timeline
Lobby Attendant
Royal company
02.2025 - Current
Lobby Attendant
Royal company
02.2025 - Current
Dispatcher
Raza transportation
12.2023 - Current
Server
Matties cafe
05.2015 - 11.2021
Information Technology
Amanda Solutions
English Language
Prince George's Community College