Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Helen M

Burtonsville

Summary


Professional scheduling expert, bringing valuable experience in coordinating and optimizing workflows. Proven ability to streamline processes and enhance efficiency through detailed planning and precise execution. Known for strong team collaboration and adaptability, excelling in dynamic environments with focus on achieving results.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Medical admin assistance / Scheduler

Adventist Medical Group
11.2014 - Current
  • Coordinated the intake and referral process for patients daily, ensuring timely and accurate processing of referrals to specialists, hospitals, and services.
  • Managed patient scheduling, working closely with healthcare providers to align appointment availability and patient needs.
  • Communicated with insurance companies to verify coverage and obtain authorizations for referrals, ensuring compliance with insurance policies.
  • Maintained accurate patient records and documentation in EHR systems, ensuring HIPAA compliance.
  • Provided patients with information regarding their referrals, including instructions, potential costs, and expected timelines.
  • Followed up with patients to ensure they received services and care as per the referral, enhancing patient satisfaction.
  • Trained and mentored new team members in referral intake procedures and EHR management.
  • Managed patient check-ins, updated patient records, and ensured all intake forms were completed accurately.
  • Assisted patients in scheduling appointments, obtaining medical histories, and ensuring accurate insurance information.

Medical admin assistance /Scheduler

Police and Fire/Providence
11.2017 - 11.2024
  • Assist patients or family members with the completion of medical insurance forms.
  • Completes preliminary registration for new patients and updates information on existing patients in the clinic scheduling system. Obtains necessary demographic and insurance information, referrals, pre-certifications, signatures, and copies. Schedules patients for new and return appointments. Schedule/reschedule, make A no-show patient appointment, and do documentation.
  • Verifies and enters pre-registration and insurance information into the computer system and prepares daily printed schedules for designated areas.
  • Prints and mails directions, doctor's notes, test results, and other Clinic-specific information to patients. Send medical questionnaire forms to patients to obtain missing information.
  • Establishes and maintains different files, records, logs, charts, etc. including departmental files. Retrieves files, documents, charts, and/or the information therein as necessary including personnel information/timesheets
  • Skills and a working familiarity with medical terminology and office computers
  • Adhered to all safety guidelines, hospital protocols, and regulations
  • Supported the referral process by working with specialists and following up on referral statuses.
  • Communicated with insurance companies to verify coverage and obtain authorizations for referrals, ensuring compliance with insurance policies.
  • Maintained accurate patient records and documentation in EHR systems, ensuring HIPAA compliance.
  • Provided patients with information regarding their referrals, including instructions, potential costs, and expected timelines.
  • Followed up with patients to ensure they received services and care as per the referral, enhancing patient satisfaction.

Education

Montgomery College
Takoma Park, MD

High School Diploma - undefined

Menelik Senior Secondary School

Skills

  • Healthcare Communication
  • Electronic Health Records (EHR) Management
  • Insurance Verification & Authorization
  • HIPAA Compliance
  • Appointment Scheduling & Follow-up
  • Customer Service & Patient Advocacy
  • Multitasking & Time Management
  • Data Entry & Medical Documentation
  • Problem-Solving & Critical Thinking
  • Office 365 Outlook, share point list, word, Excel, and Team
  • Computer skills
  • Attention to detail
  • Strong work ethic
  • Data entry

Certification


  • Certified Clinical Medical Assistant -Dec 2016
  • Microsoft office 2008 certficate
  • Power Platform Certificate
  • CPR certification

Languages

English
Professional Working

Timeline

Medical admin assistance /Scheduler

Police and Fire/Providence
11.2017 - 11.2024

Medical admin assistance / Scheduler

Adventist Medical Group
11.2014 - Current

High School Diploma - undefined

Menelik Senior Secondary School

Montgomery College

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Helen M