Helena Johnson
Clinton
Summary
Adaptable professional with 10+ years of experience and a proven knowledge of accelerated growth, corporate development, and cross-functional team building & leadership. Aiming to leverage my skills to successfully fill the necessary roles at your company.
Overview
16
16
years of professional experience
Work History
Office Administrator
Aramark
06.2023 - 06.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Enhanced team collaboration with the establishment of clear communication channels and guidelines.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Payment Specialist
Sierra7/Cognosante
10.2020 - 12.2022
- Reviewing pay authorization documents while managing sensitive data
- Verify eligibility for payable claims
- Maintain and organized files
- Determining entitlements and processing payable and/or denial actions
- Responding to processing adjustment actions
- Responsible for executing all request via emails and Teams communications
Greeter/Bather
Doozydog Club
08.2017 - 01.2020
- Company Overview: Washington DC
- Promote sales & memberships
- Data entry including collecting payments, inventory, daily stats & customer information
- Groomed, walked & fed daycare dogs
- Provided full shampoo and conditioning treatments, teeth brushing, nails trims and other add-on services
- Maintain clean environment
- Washington DC
Hostess
Granville Moores
08.2013 - 01.2016
- Company Overview: Washington DC
- Greet guests and seat them at tables or in waiting areas
- Provide guests with menus
- Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seating
- Answer internal/external calls and respond to inquiries or transfer calls
- Inspect dining and serving areas to ensure cleanliness and proper setup
- Receive and record patrons' dining reservations
- Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary
- Take and prepare to-go orders
- Washington DC
Shift Supervisor
Au Bon Pain
06.2008 - 01.2013
- Company Overview: Washington DC
- Enforce safety and sanitation regulations according to OSHA guidelines
- Plan and establish work schedules, assignments, and production sequences to meet production goals
- Inspect materials, products, or equipment to detect defects or malfunctions
- Conduct employee training in equipment operations or work and safety procedures
- Interpret specifications, blueprints, job orders, and company policies and procedures for workers
- Maintain operations data such as time, production, cost records and prepare management reports of production results
- Recommend or execute personnel actions, such as hiring, evaluations and promotions
- Washington DC
Education
High School Diploma -
HD Woodson SHS
Skills
- Microsoft Word
- Excel
- Microsoft Office
- PowerPoint
- POS
- Pallet Jack Experience
- Clearance
- Tier 2 Level 5 Public Trust Clearance
- SSA Suitability Clearance
- Time management
- Administrative support
- Database entry
- Customer engagement
- Telephone reception
Timeline
Office Administrator
Aramark
06.2023 - 06.2024
Payment Specialist
Sierra7/Cognosante
10.2020 - 12.2022
Greeter/Bather
Doozydog Club
08.2017 - 01.2020
Hostess
Granville Moores
08.2013 - 01.2016
Shift Supervisor
Au Bon Pain
06.2008 - 01.2013
High School Diploma -
HD Woodson SHS
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