Henderson Louis

Dispatcher

Taylor Farms

11.2023 - Current

Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
Directed dispatching, routing, and tracking of [Number] fleet vehicles.
Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Developed strong relationships with clients through proactive communication and problem-solving support.
Collaborated with drivers to address any issues or concerns, fostering positive working relationships.
Managed customer accounts and invoicing.
Facilitated communications between customers and field personnel to answer questions or resolve concerns.
Utilized customer feedback to improve customer service.
Provided customers with information on products and services.
Monitored and tracked dispatch communication systems.
Communicated with warehouse staff to facilitate proper loading and unloading of orders.
Monitored flow of paperwork and directed information to appropriate departments.
Tracked and monitored vehicle performance and maintenance.
Communicated with customers to provide delivery updates and resolution.
Preserved accurate records of dispatched orders, deliveries and receipts.
Answered phone calls and responded to customer emails.
Scheduled deliveries and pickups according to customer needs.
Utilized dispatch software to enter customer orders, deliveries and receipts.
Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
Conducted regular meetings with transportation staff to discuss performance, challenges, and opportunities for improvement.
Implemented new dispatch software that led to quicker response times and better communication between drivers and dispatch.
Facilitated resolution of issues between drivers and clients, maintaining positive relationships and reliable service delivery.
Negotiated with service providers, securing cost-effective contracts for vehicle maintenance and repairs.
Collaborated with other departments to ensure coordinated approach to logistics and transportation challenges.
Maintained accurate and up-to-date records of transportation activities, contributing to seamless operations.
Streamlined route planning processes, resulting in more efficient use of transportation resources.
Coordinated dispatching of [Number] drivers to accomplish daily delivery requirements.
Assisted in employee training, resulting in improved dispatcher efficiency and reduced response times.