Hermon Girma
Silver Spring
Summary
Detail-oriented and tech-savvy Business Technology Administration student (GPA: 3.90) with experience in customer service, operations, real estate support, and data-driven projects. Skilled in database design, data analysis, and process improvement using Microsoft Access, Excel, and SQL fundamentals. Recognized for accuracy, adaptability, and delivering high-quality results in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Bookstore Cashier
University Of Maryland, Baltimore County
Baltimore
02.2025 - Current
- Delivered friendly, attentive, and professional service to students, faculty, and visitors, ensuring a positive in-store experience.
- Processed transactions efficiently using point-of-sale systems while maintaining accuracy in cash, credit, and refund procedures.
- Assisted with restocking shelves, organizing merchandise, and maintaining visually appealing displays to enhance product accessibility.
- Managed multiple customer transactions simultaneously during peak bookstore hours while meeting accuracy and service standards.
- Worked closely with colleagues and supervisors to support daily operations and achieve store performance goals.
- Addressed customer concerns promptly and effectively, ensuring satisfaction while adhering to store policies.
Real Estate Agent
AI Real Estate solutions
Silver spring
07.2023 - 09.2023
- Assisted in responding to client inquiries, providing property information, and maintaining a professional, client-focused approach.
- Collected and updated property listings, researched comparable sales, and maintained accurate records in internal databases.
- Managed scheduling, prepared documents, and supported daily office operations to ensure smooth workflow.
- Helped create marketing materials, update online listings, and organize property viewings to attract potential buyers and renters.
- Worked alongside agents and administrative staff to support business goals and meet project deadlines.
- Maintained well-structured files, managed appointment calendars, and assisted in coordinating multiple tasks simultaneously.
Education
B.A. - Business Technology Administration
University Of Maryland Baltimore County
Baltimore, MDSkills
- Data Analysis & Visualization
- Microsoft Excel
- Google Sheets
- Database Management
- Microsoft Access
- SQL
- Programming & Logic
- Alice 3
- Algorithmic Thinking
- Structured Design
- Business Tools & Reporting
- Microsoft Word
- Microsoft PowerPoint
- Research & Analysis
- Qualitative Interview Analysis
- Market Research
- Organizational Research
- Report Writing
- Problem-Solving in Business Contexts
- Workflow Improvement
- Business Process Modeling
- Case Study Analysis
Projects
Manager Interview & Analysis , Conducted an in-depth interview with a professional manager to explore leadership style, decision-making processes, and workplace challenges., Analyzed qualitative findings and connected them to core management theories., Produced a structured, formal report with actionable insights and recommendations. Business Database Development in Microsoft , Designed a relational database for a mock business scenario, creating tables, defining relationships, and building queries., Developed forms and reports to support business decision-making and improve data accessibility. Data Analysis & Visualization in Microsoft Excel, Applied advanced Excel features including pivot tables, data validation, and conditional formatting., Created interactive charts and dashboards to present business data effectively. 3D Interactive Programming with Alice 3, Programmed animated, interactive 3D scenes using Alice 3 to apply object-oriented programming principles., Developed event-driven sequences and user interaction logic in a virtual environment.
Timeline
Bookstore Cashier
University Of Maryland, Baltimore County
02.2025 - Current
Real Estate Agent
AI Real Estate solutions
07.2023 - 09.2023
B.A. - Business Technology Administration
University Of Maryland Baltimore County