Herve Kengne
Silver Spring
Summary
Detail oriented professional with a bachelor's in business administration. Fluent in French and English, I have experience managing projects, using agile methodologies, and carrying out administrative duties. I am seeking an opportunity to leverage my experience to help teams build successful products.
Overview
6
6
years of professional experience
Work History
SCRUM MASTER
Bank of America
04.2023 - 03.2024
- Facilitated project logistics such as daily standup meetings, pi planning, and sprint retrospectives to document progress within my team
- Reinforced agile scrum methodology, overseeing day to day operations to ensure issue resolution, reducing project delivery times by an average of 15%
- Delivered up to date status reports to the product owner, ensuring sprint deadlines were met on time.
CUSTOMER ACCOUNT REPRESENTATIVE
Alta Promotion
09.2022 - 02.2023
- Maintained a 95% customer satisfaction rate by proactively addressing customer needs and providing timely solutions
- Lead team of 12 to organize company team building activities, leading to a notable increase in overall team cohesion and productivity
- Provided administrative support as needed
- Leveraged analytical tools such as google trend to develop targeted strategies
- This data-driven approach led to a 15% increase in annual sales.
STORE MANAGER
Germaines African Shop
01.2018 - 02.2020
- Overseeing daily operations to ensure smooth functioning of the shop
- Managed inventory and ordered supplies
- Oversaw inventory levels, manage stock replenishment and served as the point of contact throughout the sales cycle
- This prevented loss of sales and reduced the risk of excess inventory tying up capital
- Re-established relationships with 10+ clients, increasing referrals and new clients.
Education
Bachelor of Science - Business Administration
Georgia Gwinnett College
Skills
- Jira
- MS Office suites
- Written and verbal communication
- Agile
Timeline
SCRUM MASTER
Bank of America
04.2023 - 03.2024
CUSTOMER ACCOUNT REPRESENTATIVE
Alta Promotion
09.2022 - 02.2023
STORE MANAGER
Germaines African Shop
01.2018 - 02.2020
Bachelor of Science - Business Administration
Georgia Gwinnett College
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