Hilario Manuel Gomes
Chisinau,Sigle
Summary
I am a successful sales professional with 4 years of experience in large-scale environments. implement cost control measures to ensure the operation remains within company goals. Maximize bottom line performance through people management loss control initiatives.
Overview
8
8
years of professional experience
Work History
Keepup Systems SRL
Dobronravov Dmytro
Odessa, Odessa
03.2019 - 04.2023
- Work directly with customers to provide assistance, resolve complaints, answer questions, and process orders.
- Ensuring the customer has a positive experience with the company.
- Fostering a healthy relationship between the client and the customer.
- Overseeing timely delivery and payment of sales orders. Handling all Voice by Processes in CRM Call
- Offer effective service across different channels.
Customer Retention Specialist
Inna Clementina
Dnepropetrovsk, Dnepropetrovsk
02.2015 - 05.2017
- Provided customer service support to retain customers and address any inquiries or complaints Effective communication clearly.
- Developed strategies to increase customer loyalty and satisfaction.
- Analyzed customer feedback to identify areas of improvement in customer retention programs.
- Conducted research on current industry trends and competitor insights related to customer retention.
Education
High School Diploma -
National Metallurgical University
City Dneproperovsk Ukraine09-2018
High School Diploma -
Polytechnic Institute of Oil And Gas
Cabinda, Region Chazi02-2012
Skills
- Competence, convenience and proactive
- Ability to use positive language
- Self control, Talking Responsibility
- Patience in listening to the customer
- Ability to reaper the error more quickly
Affiliations
- Languages
Portuguese: Native
English: Advanced level
Russian: Middle
Timeline
Keepup Systems SRL
Dobronravov Dmytro
03.2019 - 04.2023
Customer Retention Specialist
Inna Clementina
02.2015 - 05.2017
High School Diploma -
National Metallurgical University
High School Diploma -
Polytechnic Institute of Oil And Gas
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