Hillary Nalley
Salisbury
Summary
Accomplished Technical Specialist with a proven track record at Bae Systems Inc., adept in project planning and client relationship building. Spearheaded major improvements in program transparency and operations efficiency, leveraging expertise in Microsoft Office to drive decisions. Demonstrated exceptional teamwork and leadership, enhancing program quality and operational productivity.
Overview
18
18
years of professional experience
Work History
Technical Specialist
Bae Systems Inc.
06.2023 - Current
- Drafted and distributed program updates for improved transparency of Combat Systems.
- Interfaced and coordinated across all major work areas to include Major Programs, Operations, Engineering, Readiness and Configuration Management.
- Enhanced program quality with regular evaluations and adjustments based on feedback.
- Worked closely with the Program Lead of Ships Self Defense System gathering all information for high visibility events.
- Provided crucial knowledge to help implement command dashboards that displayed metrics to aid in future program decisions.
- Established performance metrics and monitored progress towards targets, driving continuous improvements in operations.
Production Planner
Peraton
10.2022 - 06.2023
- Developed production schedules according to deadlines for existing orders and sales forecasting.
- Worked directly with production personnel to resolve production scheduling issues and conflicts.
- Coordinated material procurement efforts, ensuring on-time availability of components for uninterrupted production cycles.
- Planned and established production schedules and optimized control levels for diversified manufacturing operations.
- Presented updated order and production status reports to sales staff and management.
- Reviewed inventories, tracked production statuses and ordered materials to foster consistent availability and production schedule adherence.
- Managed change requests effectively, balancing priorities while minimizing disruptions to ongoing operations.
Project Coordinator
Bae Systems Inc.
08.2020 - 10.2022
- Directly interfaced with mission customers and prepared, coordinated and scheduled support for live fleet operations.
- Reviewed mission test plans and initiated all actions required to carry out missions from early planning through post event analysis.
- Developed estimates of man-hours and associated costs to carry out mission events, including analysis of effects projects would have on overall site operations.
- Developed post mission analysis to include lessons learned to all stake-holders with an eye for improvement for future events.
Customer Service Representative
Toyota
06.2019 - 07.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Handled records of all vehicle inventory to include sales and incoming vehicles.
Store Associate
RaceTrac Petroleum Inc.
01.2019 - 06.2019
- Managed cash register operations to ensure accurate transactions and excellent customer service.
- Executed daily visual merchandising tasks to promote new arrivals and seasonal promotions.
- Operated equipment for product displays to enhance store presentation and accessibility.
- Enhanced shopping experience with attentive customer service and prompt issue resolution.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
Operations Specialist Second Class
United States Navy
04.2007 - 10.2018
- Was the tactical expert during controlled air events including defense counter air missions for the Nimitz Carrier Strike Group.
- Responsible for the safe control of aircraft during live and simulated environments as an air intercept controller.
- Served as watch supervisor and facilitated training for sailors in required watch standing positions.
- Became knowledgeable in both surface warfare and aviation warfare across various platforms.
Education
Bachelor of Science - Criminal Justice
University of Maryland Global Campus
Hyattsville, MD12-2024
Skills
- Proficient in Microsoft Word, Excel, Powerpoint
- Project planning
- Client relationship building
- Teamwork
Timeline
Technical Specialist
Bae Systems Inc.
06.2023 - Current
Production Planner
Peraton
10.2022 - 06.2023
Project Coordinator
Bae Systems Inc.
08.2020 - 10.2022
Customer Service Representative
Toyota
06.2019 - 07.2020
Store Associate
RaceTrac Petroleum Inc.
01.2019 - 06.2019
Operations Specialist Second Class
United States Navy
04.2007 - 10.2018
Bachelor of Science - Criminal Justice
University of Maryland Global Campus
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