Himadri Sharma
Lanham
Summary
Dynamic and results-driven professional with extensive experience in operational management and customer service. Adept at leading teams, optimizing processes, and delivering exceptional client support in fast-paced environments. Proven ability to integrate personal and organizational goals to drive mutual growth and success. Committed to leveraging multilingual proficiency and strong analytical skills to contribute to the organization's strategic objectives and enhance overall operational efficiency.
Overview
9
9
years of professional experience
Work History
Deputy Manager of Operations
VFS Global Visa Application Center
11.2018 - Current
- Oversaw Visa Processing for France and Schengen Missions: Directed the end-to-end processing of visa applications, ensuring adherence to international regulations and streamlining application workflows for improved efficiency
- Responsible for managing financial reports on daily and monthly basis using excel
- Manage POS machine receipts and keep a check on daily balance
- Support management with quarterly audits
- Managed Front and Back Office Operations: Supervised both front and back office functions, including the fingerprinting section, ensuring seamless operations and high standards of accuracy and customer service
- Led and Mentored Team Members: Provided guidance and training to colleagues, fostering a collaborative environment and enhancing team performance in visa processing and customer service
- Enhanced Customer Service Experience: Handled daily customer interactions with professionalism, resolving complex issues and improving overall client satisfaction
- Transitioned to Indian Mission: Utilized extensive knowledge from previous Indian processing roles to effectively manage passport renewal and renunciation applications, ensuring smooth transitions and continued high-quality service
- Facilitated Multi-Channel Communication: Engaged with applicants through in-person meetings, phone calls, and emails, providing clear and timely information and support throughout the application process
- Implemented Operational Improvements: Identified and executed process improvements, leading to increased operational efficiency and reduced application processing times
Customer Service Expert
CVS
08.2018 - 01.2021
- Delivered Exceptional In-Person Customer Service: Engaged with customers directly, providing knowledgeable assistance and resolving issues efficiently, contributing to a positive and memorable shopping experience
- Managed Financial Transactions with Precision: Operated cash registers, processed payments accurately, and handled transactions while maintaining detailed records, ensuring financial accuracy and integrity
- Provided Personalized Support Across Demographics: Assisted a diverse range of customers, including seniors and families, tailoring interactions to meet individual needs and enhancing overall satisfaction
- Leveraged Problem-Solving Skills: Addressed and resolved customer complaints and service issues promptly, improving customer retention and satisfaction rates
- Promoted Store Loyalty Programs: Educated customers about store promotions, loyalty programs, and new products, driving sales and increasing customer engagement
- Mentored and Trained New Team Members: Assisted in onboarding and training new staff on customer service best practices and operational procedures, fostering a collaborative and efficient work environment
Senior Visa Consultant
Cox And King Global Services
06.2016 - 05.2018
- Efficiently Processed Visa Applications: Expertly managed and processed visa applications for Indian travel, ensuring compliance with regulations and expediting approvals
- Guided Applicants Thoroughly: Assisted clients in accurately completing visa forms and gathering necessary documentation, enhancing application accuracy and reducing processing time
- Delivered Specialized Services: Provided tailored support to departments handling overseas Indian citizens with dual citizenship, addressing complex needs and facilitating seamless operations
- Resolved High-Stakes Cases: Acted as the primary point of contact for emergency, conflict, and reference cases, leveraging strong problem-solving skills to achieve timely and effective resolutions
Education
Bachelor of Science - Business Administration
University of Maryland Global Campus
Adelphi, MD01.2025
Associate of Science - Business
Montgomery College
Rockville, MD01.2023
High School - undefined
Khalsa School
01.2015
Skills
- Exceptional Observational Skills: Strong ability to identify and analyze details, improving accuracy in processing applications and addressing potential issues proactively
- Customer Service Excellence: Proven track record of delivering outstanding customer service, resolving complex inquiries, and enhancing client satisfaction through personalized support
- Advanced Microsoft Office Skills: Proficient in MS Office (Word, Excel), including advanced functions such as data analysis, creating reports, and streamlining documentation processes
- Leadership and Team Management: Strong leadership qualities with experience in managing and mentoring teams, driving operational success, and fostering a collaborative work environment
Timeline
Deputy Manager of Operations
VFS Global Visa Application Center
11.2018 - Current
Customer Service Expert
CVS
08.2018 - 01.2021
Senior Visa Consultant
Cox And King Global Services
06.2016 - 05.2018
Associate of Science - Business
Montgomery College
High School - undefined
Khalsa School
Bachelor of Science - Business Administration
University of Maryland Global Campus
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