Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hollie Cushen

Westminster

Summary

Dynamic Program Director with expertise in trauma-informed practices and staff supervision. Proven ability to ensure grant compliance and measure outcomes, driving family engagement and program excellence.

Overview

16
16
years of professional experience

Work History

Program Director- Family Pres & Engage, & CY

Carroll County Youth Service Bureau
Westminster
01.2025 - Current

The Program Director for Family Preservation, Connecting Youth and Family Engagement provides strategic leadership, oversight, and day-to-day management of programs designed to strengthen families, prevent youth out-of-home placement, and promote meaningful youth and family engagement. This role ensures program excellence through trauma-informed, culturally responsive, and evidence-based practices while fostering strong partnerships with families, community stakeholders, and funders.

The Program Director is responsible for program design, staff supervision, compliance, outcomes measurement, and continuous quality improvement to ensure families remain safely together and youth achieve positive, sustainable outcomes.

Program Director- Family Preservation

Carroll County Youth Service Bureau
Westminster
03.2022 - 01.2025
  • The Family Preservation Program Director provides strategic, administrative, and clinical oversight of family preservation services designed to prevent out-of-home placement of children and strengthen family functioning. The Director ensures high-quality, culturally responsive, and trauma-informed services while maintaining compliance with funding, licensing, and child welfare regulations. This role involves leadership of multidisciplinary staff, collaboration with child welfare and community partners, and responsibility for program outcomes, budgets, and continuous quality improvement.

Family Preservation Therapist

Carroll County Youth Service Bureau
Westminster
02.2014 - 03.2022
  • In-Home Family Therapist provides intensive, short-term, home-based therapeutic services to families at risk of removal or family disruption. Therapists work collaboratively with caregivers and children to strengthen family functioning, improve safety, enhance parenting skills, and reduce risk factors while promoting long-term stability and permanency

LEAD FAMILY AMBASSADOR FAMILY SPECIALIST

Arrow Child & Family Ministries
Towson
08.2011 - 02.2014
  • Delivered intensive case management services to children and adolescents with emotional and behavioral needs in therapeutic foster homes.
    Coordinated treatment services to ensure comprehensive support for clients and foster families.
    Advocated for child safety, stability, and permanency throughout care processes.
    Ensured compliance with regulatory standards governing therapeutic foster care operations.

Masters Level Therapist Intern

Carroll County Youth Service Bureau
Westminster
08.2009 - 05.2010
  • Provided supervised clinical services to individuals, families, and groups during practicum internship.
    Conducted assessments and developed treatment plans in collaboration with licensed clinician.
    Executed therapeutic interventions while adhering to academic and professional standards.
    Gained hands-on experience in clinical practices under direct supervision of licensed professional.

Education

Master of Arts - Social Work

University of Maryland, Baltimore
Baltimore, MD
06-2010

Master of Arts - Social Work

University of Maryland Baltimore County
Baltimore, MD
05-2009

Associate of Arts - Business And Marketing

Carroll Community College
Westminster Maryland
12-2003

Skills

  • Program management
  • Grant compliance
  • Outcome measurement
  • Compliance management
  • Trauma-informed practices
  • Staff supervision
  • Family engagement

Timeline

Program Director- Family Pres & Engage, & CY

Carroll County Youth Service Bureau
01.2025 - Current

Program Director- Family Preservation

Carroll County Youth Service Bureau
03.2022 - 01.2025

Family Preservation Therapist

Carroll County Youth Service Bureau
02.2014 - 03.2022

LEAD FAMILY AMBASSADOR FAMILY SPECIALIST

Arrow Child & Family Ministries
08.2011 - 02.2014

Masters Level Therapist Intern

Carroll County Youth Service Bureau
08.2009 - 05.2010

Master of Arts - Social Work

University of Maryland, Baltimore

Master of Arts - Social Work

University of Maryland Baltimore County

Associate of Arts - Business And Marketing

Carroll Community College
Hollie Cushen