Desired Job Title
Operations AdministratorInstallation CoordinatorLocation Preference
HybridRemoteLocation: Pasadena, MD
Open to relocation: No
Open To Work
Hollie Pierce
Pasadena
Work Preference
Summary
Detail-oriented and adaptable administrator with a robust background in operations management. Known for effective multitasking and strong communication skills, ready to leverage expertise to drive operational improvements and elevate customer experiences. Proven ability to manage multiple tasks while maintaining attention to detail and compliance, contributing to improved operational efficiency.
Overview
29
29
years of professional experience
Work History
Operations Administrator
Great Day Improvements
Glen Burnie, MD
01.2013 - Current
- Streamlined administrative processes to enhance operational efficiency and reduce turnaround times.
- Facilitate customer communication to ensure customer is kept up to date on project progress and timeline.
- Track installation goals and timelines.
- Follow standard operating procedures, ensuring compliance with company policies and regulations.
- Perform all accounting functions including: A/R, A/P, monthly, quarterly, yearly, checking account and financing paperwork.
- Assist design consultants with financial questions, guidance and best practice when needed.
- Serve as a liaison between employees and upper management, addressing concerns promptly to maintain a positive work environment.
- Consistently meet deadlines under high-pressure situations demonstrating strong multitasking abilities.
- Maintain accurate records related to financial transactions or personnel information ensuring confidentiality at all times.
- Update and process payroll for all installation employees using ADP software.
- Increased productivity with organized and effective scheduling, task allocation, and resource management.
- Provide answers to customer questions via phone and email, typically within 24 hours.
- Interact well with customers to build connections and nurture relationships.
Installation Coordinator
Patio Enclosures, DBA Ric-Lee Corporation
Glen Burnie, MD
08.1997 - 01.2013
- Coordinated installation schedules to optimize workflow and resource allocation.
- Managed communication between clients and installers, to ensure project clarity and swift installation
- Coordinated multiple trades and handled all inspection scheduling.
- Receive and handle all services, coordination of ordering materials and scheduling service calls.
- Implemented quality control procedures to enhance customer satisfaction.
- Acted as liaison between clients and internal teams to address any concerns or requests throughout the installation process, fostering strong client relationships and repeat business.
Education
High School Diploma -
South River High School
Edgewarer, MDMedical Transcription -
Anne Arundel Community College
Arnold, MDSkills
- Verbal and written communication
- Customer engagement and support
- Multi-tasking
- Proficient in MS office suite, word, excel
- Proficient in PCMS and Production log
Timeline
Operations Administrator
Great Day Improvements
01.2013 - Current
Installation Coordinator
Patio Enclosures, DBA Ric-Lee Corporation
08.1997 - 01.2013
High School Diploma -
South River High School
Medical Transcription -
Anne Arundel Community College