Holly Jones
Aberdeen
Summary
I am a cna or pcct as some call them. I have always been a hard worker. Ive always been goal oriented and focused on what I want in life. Most importantly I am a Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills. I love healthcare because it is rewarding we get to give back to those who need us in times when they may have no one.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Medical Secretary
UMMS
Aberdeen, MD
11.2024 - Current
- Managed patient scheduling and appointments using electronic health record systems.
- Coordinated communication between medical staff and patients to ensure efficient operations.
- Maintained accurate patient records, ensuring compliance with healthcare regulations.
- Streamlined office procedures to enhance workflow efficiency and reduce wait times.
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Registered incoming patients to be seen
- Put consults out for doctors request to transfer paitents.
Patient Care Clerical Technician
Um Harford Memorial Hospital
Aberdeen, MD
03.2016 - Current
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Responded to bell or light signal calls to assist patients with needs.
- Performed variety of delegated basic patient care services to support nursing functions and activities of daily living.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Identified and reported observations and clinical symptoms to appropriate healthcare professionals, driving timely intervention.
- Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
- Supported healthy patient skin with bedside baths, wound care and integrity checks.
- Perform ekgs, bladder scan, and glucose checks.
- Stock unit and clean dirty equipment.
- Assisted with patient admissions, discharges and transfers.
- Answered telephones, directed calls and took messages.
- Prepared patient chart for admission and compiled appropriate paperwork.
- As a pcct make prepare discharge envelopes, set up transport.
Customer Service Cashier/manger
Ritas ice
Aberdeen, MD
07.2012 - 10.2016
- Collected credit card and cash payments to complete transactions for customer orders.
- Greeted customers and responded to informational requests.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Assisted in the production of product.
- Received and unloaded all deliveries that came on shift.
Education
High School Diploma -
Aberdeen High School
Aberdeen06.2013
Skills
- Phone and computers
- Iv placements
- Professional Bedside Manner
- Information Protection
- Clinical Training
- Infection Control Standards
- Cultural Awareness and Sensitivity
Certification
Certified nursing assistant
Phlebotomy
Bls
Timeline
Medical Secretary
UMMS
11.2024 - Current
Patient Care Clerical Technician
Um Harford Memorial Hospital
03.2016 - Current
Customer Service Cashier/manger
Ritas ice
07.2012 - 10.2016
High School Diploma -
Aberdeen High School