Holly Reagan
Pasadena,MD
Summary
Motivated and reliable professional with strong customer service, communication, and teamwork skills. Experienced in training new employees, working in fast-paced environments, and delivering high-quality service to guests. Committed to supporting team success and creating positive guest experiences.
Overview
4
4
years of professional experience
Work History
Team Member
Chick-Fil-A
Severna Park, MD
11.2022 - Current
- Demonstrated the ability to work efficiently in a fast-paced environment while managing multiple tasks simultaneously.
- Collaborated with team members to resolve customer concerns and maintain a clean, organized, and welcoming environment.
- Restocked supplies, cleaned and organized work areas, and completed assigned tasks efficiently to support smooth daily operations.
- Operated cash registers, credit card systems, and other point-of-sale equipment accurately and efficiently.
Hot Chocolate Server
Paynes Christmas Trees & Holiday Market
Elkridge, MD
11.2024 - 12.2024
- Assisted customers by answering questions, providing product information, and ensuring a positive guest experience.
- Prepared and served hot beverages while following all safety and sanitation guidelines.
- Assisted with opening and closing procedures, including setup, cleanup, and inventory organization.
- Restocked beverage supplies and inventory as needed to maintain efficient service during busy periods.
Server
Maryland Renaissance Festival
Annapolis, MD
08.2022 - 10.2022
- Provided prompt and professional service to guests while managing multiple orders in a high-volume environment.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Processed cash and card transactions accurately while maintaining balanced registers.
- Maintained a high level of attention to detail to ensure guest satisfaction and order accuracy.
Education
Bachelors - Elementary Education
Salisbury University
Salisbury, MD06-2026
Cosmetology License -
Center of Applied Technology North
Severn, MD05-2024
Skills
- Ability to work effectively under pressure while collaborating as part of a team
- Strong customer service skills, ensuring guests' needs and requests are met promptly and professionally
- Quick learner with the ability to adapt to changing situations, procedures, and job requirements
- Experience mentoring and training new team members to ensure efficient, high-quality service
Timeline
Hot Chocolate Server
Paynes Christmas Trees & Holiday Market
11.2024 - 12.2024
Team Member
Chick-Fil-A
11.2022 - Current
Server
Maryland Renaissance Festival
08.2022 - 10.2022
Bachelors - Elementary Education
Salisbury University
Cosmetology License -
Center of Applied Technology North