Jasmine Hopson
Laurel,MD
Summary
Dynamic retail professional with 10 years of experience. Proven expertise in inventory management, data entry, with a strong background in customer service, sales and administrative assistance. Demonstrated ability to enhance customer satisfaction and streamline operations through effective communication and problem-solving skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Administrative Assistant/Store Manager
Garnier Thiebaut
03.2021 - Current
- Coordinate travel arrangements, schedule meetings, and manage appointment calendars for management.
- Serve as primary contact for customer inquiries, efficiently directing calls to appropriate team members.
- Facilitate event planning and inventory coordination; prepare comprehensive invoices, reports, and memos.
- Oversee social media marketing efforts, maintain an organized showroom, and handle shipping and receiving tasks.
Sales Associate
Loft Outlet
10.2020 - 03.2021
- Established rapport with clients, providing product knowledge and personalized recommendations to enhance customer satisfaction.
- Managed financial transactions with precision, ensuring accurate order fulfillment and cash handling responsibilities.
- Maintained inventory levels and monitored ongoing orders, effectively addressing and resolving customer issues as they arose.
Sales Associate/Social Media Marketing
Chocolate Moose
08.2016 - 03.2020
- Developed and implemented marketing strategies that enhanced brand visibility and customer engagement.
- Generated original content for Instagram, contributing to the store's social media presence and audience interaction.
- Trained and mentored new sales associates, ensuring a knowledgeable team and consistent customer service excellence.
Sales Associate
United Colors of Benetton
07.2016 - 03.2017
- Managed Women's and Kids departments ensuring visual merchandising standards were met and products were effectively displayed, resulting in an enhanced shopping experience for customers.
- Processed customer transactions and handled returns with a focus on accuracy and service, while conducting regular inventory checks to maintain optimal stock levels.
Sales Associate
Abercrombie & Fitch
01.2015 - 02.2016
- Welcomed and assisted clients, efficiently addressing inquiries and ensuring a high level of customer satisfaction.
- Managed inventory and upheld store presentation standards, contributing to the sales process and operational efficiency.
Receptionist
JKL Tax Services
05.2014 - 01.2015
- Streamlined front desk operations, enhancing client reception and telephonic communication, which fostered customer loyalty and satisfaction.
- Developed and executed cost-reduction strategies while managing appointment scheduling and office supply inventory maintenance.
Seasonal Sales Associate
Macy's
12.2013 - 04.2014
- Resolved accounting discrepancies and efficiently tracked special orders, ensuring accuracy and customer satisfaction.
- Operated Point of Sale systems and managed product stocking, providing seamless support in a retail environment.
Education
Professional Certificate - UX Design
Coursera
01.2023
Associates - Fine Arts Major/Visual Arts Program
Montgomery College
Takoma Park, MD01.2020
Skills
- Design Skills – Wireframing, Interaction Design, User Interface Design
- Web Development Software – Prototyping Tools in Figma, Sketch, Invision, Adobe Illustrator, Photoshop, and XD
- Basic HTML CSS
- Advanced Microsoft Excel, PowerPoint, and Word skills
- Retail Software/Pos Systems – NCR/Netsuite
- Cash handling proficiency
- Adept at inventory tracking
- Customer Analysis
- Fluent in French
- Organization
- Problem Solving
- Attention To Detail
- Time Management
- Communication
- Administrative support
- Customer service
- Office administration
Accomplishments
- Managed store.
- Scheduling - Organized technician schedule for customer jobs.
- Achieved UX certification through Googles Coursera program.
- Training - Responsible for training all new employees to ensure continued quality of customer service.
- Inventory Management - Managed inventory and office budgeting for supplies for busy office of 40.
- Travel Planning - Booked heavy domestic and international travel for hospitality department.
- Technology Proficient - Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and clients.
- Computer Proficiency - Created PowerPoint presentations that were successfully used for business development.
- Data Entry - Reviewed and updated client correspondence files and scheduling database.
Certification
Google Professional Certificate in UX Design, Coursera 2023
Languages
French
Full Professional
Timeline
Administrative Assistant/Store Manager
Garnier Thiebaut
03.2021 - Current
Sales Associate
Loft Outlet
10.2020 - 03.2021
Sales Associate/Social Media Marketing
Chocolate Moose
08.2016 - 03.2020
Sales Associate
United Colors of Benetton
07.2016 - 03.2017
Sales Associate
Abercrombie & Fitch
01.2015 - 02.2016
Receptionist
JKL Tax Services
05.2014 - 01.2015
Seasonal Sales Associate
Macy's
12.2013 - 04.2014
Associates - Fine Arts Major/Visual Arts Program
Montgomery College
Professional Certificate - UX Design
Coursera
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