Hossam Swelam
Maryland
Summary
Results-driven professional with proven track record of leadership excellence. Skilled in strategic planning, team collaboration, and driving projects to successful completion. Strong focus on fostering collaborative environment, ensuring adaptability, and delivering impactful outcomes. Known for effective communication, problem-solving acumen, and unwavering reliability in dynamic settings.
Overview
13
13
years of professional experience
1
1
Certification
Work History
MMP Portfolio Leader, Gas Power – Americas
GE Vernova Inc.
11.2022 - Current
- Customer-facing sales leader with global business line responsibility for Multi-year Maintenance Program (MMP) contracts governance with annuity of ~$700MM
- Partnership with ITR role/ regional Sales/Services, Pricing, Finance & Fulfillment Teams to enforce implementation of robust & standard global processes to efficiently manage dedicated MMP regional portfolio
- In addition- focus on progressing associated opportunity pipeline through sales cycle and event-driven orders closure milestones while anchored to associated business KPI/ metrics
- Main responsibilities:
- Responsible for financial & operational performance of existing43 MMP contracts within Americas portfolio
- Manage MMP portfolio profitability via strategy definition & operationalizing Lean
- Through daily management rhythm(s); ensure global financial targets of commitment, orders, sales, pricing & margin are achieved
- Maintain overall wing-to-wing source systems data quality
- Develop strategic services offerings (parts, services, digital) while supporting commercial & initial technical discussions with internal deal teams & customers throughout the ITO process
- Understand customer economics, market profile & fleet/ unit operating cycles to identify target products & services opportunity pipeline
- Analyze portfolio pricing history and competitive landscape to recommend adjustments, driving improved contract performance and profitability
- Collaborate with products management team, provide formal input based on backlog, active commercial opportunity pipeline, targets, and expertise into the Sales, Inventory, and Operation Planning (SI&OP) process for MMP orders and sales volume with associated margin estimates for future year capacity planning
- Interpret internal and external business challenges and recommend best practices for process improvement, while understanding industry trends to apprise customer service excellence
- Drive strategic portfolio growth and build the pipeline through the MMP end-of-term renewal/reneg and IB2MMP campaigns
- Co-lead annual contract review cycle to pace medium to long term contract health, leveraging customer economic models to predict customer value generation
- Utilize FAST financial tool to model new MMPs, streamline processes, manage complexity, unlock future spend, and improve margins
- Lead range of simple to complex continuous improvement projects, from concept to completion, with cross functional commercial teams, MMP Proposal Acceleration Kaizen
Snr. Contract Performance and Customer Service Leader, Gas Power – North America
General Electric Inc.
07.2018 - 10.2022
- Customer facing and overall Project Management role for the Portfolio assigned
- Planning and Coordinating activities typically in the context of a services project to fulfill the customer contractual obligation or need according to financial/commercial parameters and ensuring customer satisfaction
- Main responsibilities:
- Strategic P&L Owner for assigned Long Term Service Agreements (LTSA) with a combined value at $394MM
- Complex combination of Alstom Technology:11N2M and GE Technology:7EA,7FA.05 and7HA.02
- Serve as a liaison between internal/external organizations and for assigned customers
- Customer advocate and main point of contact; Develop and own customer communication plan, coordinate regular GE/Customer rhythms to review existing and new GE products/services that improve customer experience
- Own contract leadership and fulfillment for all project deliverables and understanding the T&Cs and contract requirements and interpretation
- Manage customer technical inquiries to optimize availability and reliability and increase the facility’s profitability
- Lead and coordinate efforts to support closure of warranty claims including commercial considerations or concessions as they arise balancing maximum benefits for the customer and GE
- Responsible for all scheduled and emergent maintenance activities form outage scope planning through execution, Outage360 and change order management
- Lead a team of FE’s, Service Engineering, Parts, and logistics for customer satisfaction
- Order, track, and QC all covered parts and provide support in identifying parts, part numbers and drawings
- Accountable for On-Site Repairs and Component Repairs performed in GE Repair Shops including planning repair scope, requests for repair quotes, scheduling repairs and addressing repairs issues in the GE network
- Provide Technical Information Letter (TIL)’s and Engineering Change Notice (ECN)’s to the owner
- Responsible for all customer invoicing/credit memo processing
- Lease Engine promotes value-add solutions from opportunity identification, quote preparation, order entry, demand generation, to sales conversion, over $9.2MM of Extra Work
- Manage Digital and Total plant solutions agreements and coordinate with functional groups
- Maintain unit operating records and parts life history
Gas Turbine/Generator Field Engineer / Project Manager, Power Generation Services
General Electric Inc.
04.2013 - 06.2018
- Provide on-site technical direction, project engineering and management to customer-owned utility, power generation plants
- Main responsibilities:
- Prepare outage pre-planning phase; scope definition, schedule, FMEA, engineering drawings, process instructions, parts review, best practices/ lessons learned, tooling request, resources line up and crew evaluation
- Provide leadership and technical direction to skilled laborers and customer crew, GE frames;6B,7EA,7FA,9EA and9FA to ensure work activity meet customer needs and CTQs
- Perform various maintenance management routines, support unit startup/commissioning and possess technical capacity to troubleshoot turbines, thus support customers to maintain high reliability and availability
- Execute troubleshooting practices for gas turbine auxiliaries and starting means
- Clarify operational issues through engineering and previous experience to support GE customers during peak season
- Participate in quality programs, MEA Liquid Fuel Committee, and engineering RCAs to assure executed work reflects technical GE standards
- Execute engineering modification, upgrades, and on-site repairs
- Perform detailed inspection for combustion and HGP capital parts, CBM inspection, to extend operational hours, results in saving of repair cost,1M $
- Create and present out sales lead opportunities to promote new design modifications and upgrade,28 sales lead YTD
- Enhance safe work environment, outage productivity, team performance and drive cost out opportunities
- Provide daily outage reports and prepare timely and accurate technical reports for customer records and a reference for future outages
Industrial Methods Engineer, Industrial Methods Engineering Department
Schneider Electric Company
02.2012 - 04.2013
- Design, develop, test, and evaluate integrated systems for managing industrial production processes, including human work factors, quality control, inventory control, logistics and material flow, cost analysis, and production coordination
- Main responsibilities:
- Recommend methods for improving utilization of personnel, material, and utilities at LV production line
- Resolve problems, analyze root causes, and utilize kaizen activities to drive continuous process and quality standards while ensuring a safe working environment for employees
- Analyze statistical data and product specifications to determine standards and establish quality of finished product
- Perform ergonomic assessment and maintain process procedures through work instructions
- Draft and design layout of equipment, materials, and workspace to illustrate maximum efficiency, via AutoCAD
- Plan and establish sequence of operations to; fabricate and assemble parts/products and to promote efficient utilization
- Participating at Schneider Production System, Line Architecture Design Methodology and Time definition
- Participating at design of a universal skates for Okken & Blokset with Schneider France and Schneider Hungry
Education
Bachelor of Science - Mechanical Engineering, Power Engineering
Ain Shams University
07.2011
Skills
- Relationship building
- Conflict resolution
- Strategic planning
- Motivating teams
- Visionary thinking
Training
- Power Markets & Models, April2023, USA, NC.
- Foundation of Leadership training, July2015, Turkey, Istanbul.
- Facilitating Effective Meeting training, October2014, Turkey, Istanbul.
- Project Management training, August2014, UAE, Dubai.
- Lean Six Sigma Green Belt Training, October2013, USA, Atlanta
- Gas Turbine Field Engineering Program, April – October2013, USA, New York.
- Ergonomics and Time Measurement Analysis, July2012, Egypt, Cairo.
Certification
• Power Markets & Models, April 2023, USA, NC.
• Foundation of Leadership training, July 2015, Turkey, Istanbul.
• Facilitating Effective Meeting training, October 2014, Turkey, Istanbul.
• Project Management training, August 2014, UAE, Dubai.
• Lean Six Sigma Green Belt Training, October 2013, USA, Atlanta
• Gas Turbine Field Engineering Program, April – October 2013, USA, New York.
• Ergonomics and Time Measurement Analysis, July 2012, Egypt, Cairo.
Timeline
MMP Portfolio Leader, Gas Power – Americas
GE Vernova Inc.
11.2022 - Current
Snr. Contract Performance and Customer Service Leader, Gas Power – North America
General Electric Inc.
07.2018 - 10.2022
Gas Turbine/Generator Field Engineer / Project Manager, Power Generation Services
General Electric Inc.
04.2013 - 06.2018
Industrial Methods Engineer, Industrial Methods Engineering Department
Schneider Electric Company
02.2012 - 04.2013
Bachelor of Science - Mechanical Engineering, Power Engineering
Ain Shams University
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