Hugh McAdam
Pasadena
Summary
Operations leader managing logistics, budgets, and complex programs in high-accountability environments. Expertise in improving efficiency, enhancing stakeholder experiences, and achieving reliable outcomes across diverse teams and multi-site operations.
Overview
17
17
years of professional experience
Work History
Camps and Athlete Development Associate
United States Rowing Association
02.2026 - Current
- Lead end-to-end operations for national programs and large-scale events, coordinating planning, execution, and post-event analysis across internal teams, vendors, and external partners
- Managed logistics, inventory, transportation, and deployment of high-value assets across multiple locations, ensuring on-time readiness and operational continuity for events.
- Own budgeting, procurement, maintenance, and lifecycle management for domestic program resources, ensuring cost control and reliability
- Supported development of new international competition initiative, coordinating with global partners, suppliers, and host venues to achieve safety, quality, and operational standards.
- Contributed to risk management, safety planning, and compliance processes, enhancing participant and workforce well-being.
- National Nonprofit
Event Logistics Associate
United States Rowing Association
02.2025 - Current
- Coordinate and manage all logistical requirements for USRowing camps, including scheduling, staffing, materials, and on-site setup, ensuring the smooth and efficient program execution
- Assisted in developing and implementing camp RFPs by identifying venue-specific equipment and logistical needs, ensuring alignment with program requirements.
- Assisted the Director of Camps & Athlete Development Foundations with camp operations, planning, and staff coordination.
- Facilitated on-site camp support through troubleshooting, execution, and comprehensive post-camp wrap-up and reporting.
- Delivered exceptional customer service to camp attendees, coaches, and stakeholders, fostering positive experiences and satisfaction.
- Supported nonprofit initiatives by coordinating events and outreach efforts.
Referee Program Associate
United States Rowing Association
08.2023 - 03.2025
- Oversaw operations for a nationwide volunteer workforce of 480+ individuals, managing budgets, travel, payments, training, and certification workflows
- Redesigned workforce structure and regional engagement strategies, achieving 5% year-over-year increase in retention
- Applied project management methodologies to improve onboarding, training delivery, and overall participant experience across digital and in-person platforms
- Collaborated cross-functionally to enhance program approval and compliance processes, improving operational readiness and safety outcomes
- Developed and implemented a formal case management process aligned with organizational policy and external regulatory standards
- Acted as operational support partner for major organization-owned programs and events, ensuring seamless execution and support
- National Nonprofit
Senior Recruiting & Program Coach
Next College Student Athlete
08.2019 - 03.2023
- Delivered high-touch program support to large client portfolio, designing individualized strategies that guided participants through complex processes
- Launched four new program offerings, doubling engagement and improving satisfaction outcomes
- Maintained a 99.49% client retention rate and 90.48% successful placement rate
- Led redevelopment of educational curriculum and delivery models by identifying inefficiencies, restructuring content, and optimizing scheduling to enhance participant learning experience
- Ranked 4th out of 88 peers nationally based on performance metrics while generating $95,000 in revenue in a primarily non-sales role
- Received multiple internal awards for leadership, innovation, and cross-team contributions
- NCSA
Independent High-Performance Professional Athlete & Program Contributor
01.2012 - 12.2022
- Coordinated training, logistics, travel, and performance demands over multi-year competitive cycles
- Established and nurtured sponsorship and partnership relationships through effective communication and brand representation
- Managed high-accountability, results-driven environments with focus on long-term planning, resilience, and performance tracking
Operations & Program Assistant / Coach
Craftsbury Outdoor Center
Craftsbury Commons
08.2012 - 06.2017
- Coordinated logistics and safety coverage for large-scale public activities, enhancing participant experience and engagement
- Managed daily operations for retail and community programs, ensuring seamless execution of events and activities
- Designed and delivered educational presentations and training sessions, fostering knowledge transfer and skill development for diverse audiences
Associate Rowing Coach
Skidmore College
Saratoga Springs
08.2009 - 05.2012
- Oversaw daily operations for collegiate program, managing facilities, equipment, scheduling, and logistics to ensure smooth functioning
- Created training and performance plans to enhance athlete development and engagement
Education
Bachelor of Arts - Psychology (Clinical/Counseling Concentration)
Washington College
Chestertown, MDSkills
- Program & Project Management
- Logistics & Inventory Systems
- Operations Management
- Budgeting & Procurement
- Risk Management & Compliance
- Cross-Functional Collaboration
- Vendor & Partner Coordination
- Process Improvement
- Training & Education Programs
- Volunteer Management
- Customer & Stakeholder Experience
- Remote & Distributed Teams
- Cross-functional teamwork
Timeline
Camps and Athlete Development Associate
United States Rowing Association
02.2026 - Current
Event Logistics Associate
United States Rowing Association
02.2025 - Current
Referee Program Associate
United States Rowing Association
08.2023 - 03.2025
Senior Recruiting & Program Coach
Next College Student Athlete
08.2019 - 03.2023
Operations & Program Assistant / Coach
Craftsbury Outdoor Center
08.2012 - 06.2017
Independent High-Performance Professional Athlete & Program Contributor
01.2012 - 12.2022
Associate Rowing Coach
Skidmore College
08.2009 - 05.2012
Bachelor of Arts - Psychology (Clinical/Counseling Concentration)
Washington College