Hugh Michalski-Cooper
Annapolis
Summary
As an individual who has held several vastly unique roles in their career, I am a results-driven professional with a proven track record, excelling in customer service and sales techniques, while maintaining a GPA within the top 5% of my class. Alongside this is an adept ability to foster team collaboration and enhance guest experiences, and I have consistently achieved top sales performance, even in my short time in my current position.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Restaurant Waiter
Iron Rooster LLC
Annapolis
05.2025 - Current
- Provided superior, recognized-level customer service in a fast-paced, high-volume environment.
- Collaborated with other front- and back-of-house staff to ensure proper execution and customer satisfaction.
- Effectively utilized sales techniques to upsell menu items and led my team in sales during my first quarter working for the company.
Restaurant Waiter
Markethouse LLC
Annapolis
05.2024 - 04.2025
- Provided friendly and efficient service to enhance guests' dining experiences, and garnered a host of regulars who requested that I serve them
- Managed and coordinated dinner parties and company events that would be regularly held at the restaurant.
- Regularly served as the connection between front and back-of-house team members to ensure effective teamwork.
Physical Therapy Clinic Assistant
FX Physical Therapy
Annapolis
07.2023 - 01.2024
- Assisted patients with scheduling appointments, managing insurance, and processing identification.
- Regularly ensured the clinic environment was clean and safe, allowing for effective care to be provided.
Maintenance Technician
Fairwinds CrossFit LLC
Annapolis
07.2022 - 03.2023
- Conducted routine inspections of equipment and systems for optimal performance.
- Performed preventative maintenance on machinery to ensure reliability and safety.
- Diagnosed mechanical issues and executed timely repairs to minimize downtime.
Education
Bachelor of Science - Kinesiology
Towson University
Towson, MD06-2028
Kinesology
Anne Arundel Community College
Arnold, MD06-2025
High School Diploma -
Annapolis High School
Annapolis, CA06-2024
Skills
- Patient care
- Team collaboration
- Customer service
- Conflict resolution
- Equipment maintenance
- Project management
- Sales techniques
- Appointment scheduling
Affiliations
- Junior Nationals Jujitsu Competitor
- High School Varsity Wrestling State Qualifier
- 4 Year Varsity Dual-Sport Athlete (Wrestling, Baseball)
Languages
Chinese (Mandarin)
Limited
Accomplishments
- High School Summa Cum Laude
- Chinese Excellence Award Winner (High School Recognized)
Certification
- CF-L1 Trainer
Timeline
Restaurant Waiter
Iron Rooster LLC
05.2025 - Current
Restaurant Waiter
Markethouse LLC
05.2024 - 04.2025
Physical Therapy Clinic Assistant
FX Physical Therapy
07.2023 - 01.2024
Maintenance Technician
Fairwinds CrossFit LLC
07.2022 - 03.2023
Bachelor of Science - Kinesiology
Towson University
Kinesology
Anne Arundel Community College
High School Diploma -
Annapolis High School
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