Humberto suarez
East Riverdale
Summary
Skilled Houseman with background in hospitality and housekeeping management. Demonstrated ability to maintain cleanliness, perform minor repairs, and provide exceptional customer service. Strengths include deep knowledge of sanitation guidelines, adeptness in using cleaning tools and equipment, and knack for ensuring guest comfort. Previous work has resulted in improved operational efficiency and high guest satisfaction scores. Resourceful Houseman known for high productivity and efficient task completion. Specialized in time management, maintaining cleanliness standards, and guest services to ensure smooth hotel operations. Possess strong communication skills, adaptability, and problem-solving abilities to excel in fast-paced environments. Ready to leverage these skills to contribute to team success and enhance guest satisfaction. Motivated and efficient professional specializing in cleaning and maintenance. Customer satisfaction-oriented and knowledgeable of highly specialized cleaning operations. Flexible and accustomed to wide range of cleaning products and methods, including environmentally-friendly solvents and polishes.
Overview
1
1
year of professional experience
Work History
Houseman
Hyatt Place WASHINGTON National mall
Washington
12.2024 - 08.2025
- Maintained cleanliness of guest rooms and public areas throughout the property.
- Assisted with laundry duties, ensuring timely availability of fresh linens.
- Stocked supplies in housekeeping carts for efficient daily operations.
- Responded promptly to guest requests for additional amenities or services.
- Reported maintenance issues to ensure safe and functional environments.
- Collaborated with housekeeping staff to uphold quality standards and efficiency.
- Followed safety protocols while handling cleaning chemicals and equipment.
- Organized storage areas to maximize space and accessibility of supplies.
- Collected and removed trash from rooms.
- Maintained a clean and safe environment for guests and staff by vacuuming, dusting, sweeping, mopping floors, washing windows and walls.
- Transported dirty linen from guest rooms to laundry area using appropriate equipment.
- Responded promptly to guest inquiries and requests regarding housekeeping needs.
- Provided assistance with moving furniture or heavy objects when necessary.
- Ensured that all public areas were presentable at all times.
- Delivered requested items such as linens, towels, toiletries and other amenities to guest rooms in a timely manner.
- Stocked housekeeping carts with supplies before each shift.
- Cleaned and sanitized bathrooms, replacing towels and toiletries.
- Assisted in setting up meeting spaces for events or conferences.
- Assisted Housekeepers in changing bed linens when needed.
- Organized supplies for use based on expected customer needs.
- Organized closets and cabinets according to hotel regulations.
- Straightened rooms by placing personal items on dressers, mopping floors and vacuuming carpets.
- Ensured cleanliness and orderliness of all hotel common areas, including lobbies, hallways, and restrooms.
- Promoted a positive image of the hotel to guests and other team members.
- Communicated with maintenance team on damages to repair.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
Education
High School Diploma -
Jose Laurencio Silva
Venezuela01-2002
Skills
Collaborated with housekeeping staff to ensure guest rooms were cleaned and prepared according to established standards
Maintained inventory of supplies and equipment, quickly restocking when necessary to avoid service interruptions
Responded promptly to guest requests for repairs or assistance, efficiently resolving issues and providing excellent customer service
Operated various tools and equipment safely and effectively, including power tools, vacuum cleaners, carpet cleaners, etc
Assisted in setting up conference rooms by arranging furniture, audiovisual equipment, and other necessary materials
Regularly inspected public areas for cleanliness and functionality; Reported any maintenance issues or safety hazards immediately
Ensured compliance with health and safety regulations by following proper procedures for handling hazardous materials or chemicals
Trained new housekeeping staff members on standard operating procedures (SOPs) to maintain cleanliness throughout the property
Collaborated with front desk staff to prioritize urgent repair requests based on guest needs
Participated in regular team meetings to discuss ongoing projects, share best practices, and address any concerns or challenges
Maintained cleanliness and organization of storage areas for easy access to supplies and equipment
Languages
Spanish
Professional
Timeline
Houseman
Hyatt Place WASHINGTON National mall
12.2024 - 08.2025
High School Diploma -
Jose Laurencio Silva
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