Huminatu Sesay
Waldorf
Summary
Hardworking and detail-oriented administrative professional with 10 years of experience in customer service, financial services, and administrative roles. Proficient in various software applications, including Excel, Google Docs, and Microsoft Word. Skilled in managing financial accounts, coordinating patient travel arrangements, and providing excellent customer service. Proven ability to work well under pressure and maintain a professional presence.
Professional with strong background in administrative support and legal documentation. Proven track record in managing court records, coordinating schedules, and facilitating communication within judicial environments. Adept at collaborating with teams to achieve impactful results and adaptable to evolving needs. Known for reliability, integrity, and keen attention to detail in handling sensitive information. Highly efficient and well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
11
11
years of professional experience
Work History
Deputy Clerk
Dc Courthouse
07.2022 - 10.2023
- Assisting customers onsite and virtually with filings and inquiries
- Receipting and processing certified copies and triple seal requests
- Accepting and processing financial payments
- Answering inquiries in person and via the phone and email
- Retrieving and processing requests from the electronic mailbox and providing further instructions to the customers
- Entering information into the Court's database
- Processing the mail
- Retrieving and returning case files to archive facilities
- Other duties as assigned
Coordinator (Disaster Relief Project)
Federal Emergency Management Agency
09.2021 - 05.2022
- Assist customer with finding the appropriate financial and physical help resources
- Responsible for document validation and listening in on agents calls for quality assurance
- Handle a high influx of inbound calls within a dynamic call center environment
- Respond to customer inquiries and requests and resolved issues efficiently and professionally
- Exercise strong interpersonal communication skills with customers and department personnel
- Accept assignments with an open, cooperative, positive, and team-oriented attitude
- Utilized multiple call center support applications to efficiently assist customers and agents
Financial Services Representative
Andrews Federal Credit Union
02.2020 - 08.2021
- Company Overview: Springfield, VA
- Present and explain Credit Union membership, products and services to potential and existing members and assists in meeting their financial needs
- Keeps members informed of Credit Union policies and information, including types of available accounts, interest and dividend rates, payroll deduction options, and other related services
- Identify cross-selling opportunities through asking members pertinent questions, execution of active listening skills while communicating with members and anticipation of member needs
- Respond to members requests, problems, and complaints and/or direct them to the proper person for specific information or assistance
- Build positive relationships with other lines of business by interacting with other business units
- Refer members to departments for specialized needs (i.e., Mortgage)
- Refer members to designated Credit Union partners to fulfill financial counseling, investment, and insurance needs
- Review all available operational, product and procedure manuals in branch to become completely familiar with all branch operations, products, services, and policies
- Demonstrate effective communication with all internal and external business partners, including the retail partner, while effectively communicating upwards and across the organization
- Volunteer for SEG sign-ups and other credit union activities
- Springfield, VA
Front Desk Receptionist/ Administrative Assistant
InterSolutions, LLC
05.2019 - 02.2020
- Company Overview: Arlington, VA
- Help residents get timely resolutions on Maintenance issues & housekeeping
- Greet residents and visitors at all times
- Log and record packages as they arrive
- Make sure to give each package out to residents as requested in a timely manner
- Answer telephones with greeting
- Arlington, VA
Patient Care Coordinator
Kaiser Permanente
05.2017 - 05.2019
- Company Overview: Springfield, VA
- Completes an initial face-to-face assessment for every admitted member to identify discharge needs within 24hrs of admission
- Document in KPHC and communicate the assessment outcomes to determine the appropriate transition plan with MAPMG physician healthcare team and patient/family
- Active participant in daily Care Without Delay (CWD) rounds reporting on patient progression towards the established discharge plan
- Review and document discharge plan in accordance with KP discharge planning documentation policies, facility policies, and regulatory requirements
- Document any updates, care progression and barriers to discharge daily, and as indicated on assigned patients
- Manage timeliness of care progression with physician and nursing staff to prevent avoidable delays and or days
- Collaborate with Social Worker to coordinate, long-term care, assisted living, financial assistance, and other services, as required
- Send referrals/communicate with in-network vendors for coordination of post-acute levels of care such as Home Health, DME, IV infusion, SNF, Sub-Acute and Acute Rehab
- Timely identification, recording, and escalation of delays in care and barriers to discharge
- Provide solutions to correct delays and recognize systemic patterns that require corrective action
- Assure follow up appointments and referrals to ambulatory case manager for high-risk patient population are scheduled and communicated to patient/family prior to discharge
- Observe all facility safety policies and procedures (infection control, Members Rights policies, and any regulatory requirements)
- Participate in Quality Assurance duties and implementation of programs to improve care Quality Indicators
- Maintain professionalism with all duties in an effective and timely manner as directed or assigned by designated supervisor
- Consistently work cooperatively with patients, patients representatives, facility staff, physicians, consultants, and ancillary service providers
- Springfield, VA
Administrative Assistant
Goodwin House
04.2013 - 05.2017
- Company Overview: Falls Church, VA
- Perform clerical duties such as documenting, photocopying, and filing
- Organize the scheduling of meetings, conferences, and events
- Manage residents financial accounts
- Coordinate patient travel arrangements
- Apply financial screening guidelines to insure collectible accounts on patients
- Register residents/ patients accurately
- Notify residents upon approval
- Prepare move in or renewal paperwork
- Answer any inquiries about the surrounding area
- Falls Church, VA
Education
High school diploma -
Thomas A Edison High School
Alexandria, VA05.2012
Skills
- Great attention to detail
- Works well under pressure
- Proficient in preparing reports
- Highly responsible and reliable
- Exemplary communication and interpersonal skills
- Mature demeanor and professional presence
- Able to provide both administrative/clerical support
- Excel
- Outlook
- PowerPoint
- Microsoft Word
- Management
- Administrative Experience
- Quality Assurance
- Financial Services
- Customer service
- Google Docs
- Proofreading
- Front desk
- Epic
- Store management
- Filing systems
- Document preparation
- Meeting coordination
- Calendar management
Timeline
Deputy Clerk
Dc Courthouse
07.2022 - 10.2023
Coordinator (Disaster Relief Project)
Federal Emergency Management Agency
09.2021 - 05.2022
Financial Services Representative
Andrews Federal Credit Union
02.2020 - 08.2021
Front Desk Receptionist/ Administrative Assistant
InterSolutions, LLC
05.2019 - 02.2020
Patient Care Coordinator
Kaiser Permanente
05.2017 - 05.2019
Administrative Assistant
Goodwin House
04.2013 - 05.2017
High school diploma -
Thomas A Edison High School
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