Hunter Ruderman
Gaithersburg
Summary
Dynamic Event Specialist with extensive expertise in logistics management and event coordination at Just You Concierge. Recognized for exceptional customer relationship management and leadership development, consistently delivering superior service and ensuring flawless event execution.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Event Specialist
Just You Concierge
Washington DC
04.2024 - Current
- Coordinate logistic of events, meetings and pop ups
- Onsite set up and brake down of the events.
- Led person for events. In state, out of states, and out of the country.
Front Desk Agent
Town Place by Marriott
Gaithersburg
12.2023 - Current
- Demonstrate the standards of serving guest, providing a comfortable and welcoming atmosphere.
- Answering the phone, responding to 15 different phone calls a shift.
- Communicating with the other departments about issue and concerns from the guest.
- Using Fosse to check in and out the guest.
Banquet Server
Marriott Hotel & Conference Center
Hyattsville
07.2022 - 10.2024
- Leading by example, inspires the team to demonstrate Marriott’s guest service standards; provides feedback when appropriate.
- A high standard of service and performance, maintaining a clean, professional appearance, communicating with genuine courtesy to guests and teammates, and upholding quality expectations.
- Ensures clean, safe, and organized service areas and stations, clearing courses, tableware, plates, glassware, and flatware, and cleaning spills promptly.
- Facilitates communications among guests, back-of-house, and front-of-house teams, alerting chefs and other servers to special requests, dietary needs, allergies, and meal requirements.
- Diligently reviewed banquet orders to prepare tables, coffee, cordial, and dessert carts, buffet lines, and other service areas in alignment with client requests and Banquet Event Orders.
- Recognized for maintaining composure in fast-paced, high-stress circumstances.
- Partnering with associates on maintaining proper temperatures to preserve quality, freshness, and flavor and serving, ensure that service standards, food quality, safety and cleanliness standards are met and exceeded.
FOH Staff
Charm City Burgers
Deerfield Beach
01.2021 - 05.2022
- Delivered great customer service under the service model.
- Answered and assisted customers when they had questions.
- Acquired POS expertise that resulted in consistently accurate cash drawer and handling of credit card transactions.
Shift Leader
The Poke Company
Delray Beach
08.2021 - 01.2022
- Led a team of 3–4-line cooks and collaborated with front-of-house staff, ensuring that all customers are satisfied with their experience and that the restaurant is running smoothly and efficiently.
- Planned and directed all day-to-day functions and consistently meet and exceed established goals.
- Guest-focused leader who encouraged teamwork amongst employees and provided feedback to help improve performance.
- Supervised the opening and closing, including checking cash drawers, and ensuring that all equipment was turned off properly.
- Trained and supervised new employees, managed customer complaints, and resolved any issues that arose.
- Established and maintained collaborative relationships with direct reports and the entire restaurant team.
- Represented the restaurant in a professional and courteous manner at all times.
- Expedited food and beverage orders, ensuring that all items were delivered to the table in a timely manner.
Education
Professional Bartending School -
Professional Bartending School
Arlington, VA02.2024
Bachelor of Science - Events Management, Marketing
Lynn University
Boca Raton, FL05.2022
Skills
- F&B Knowledge
- Event coordination
- Logistics management
- Venue setup
- Customer relationship management
- Time management
- Leadership development
- Event evaluation
- Special events planning
- Team mentorship
- Social media management
- Food service
- Guest relations
- Meeting planning
- Sales and marketing strategy
- Event planning expertise
- Team Leadership
- Communication
- Organization
- Hospitality Management
- Food Safety
- Service Excellence
- Operations Management
- Principles of Management & Leadership
- F&B Cost Controls
- Suggesting Menu Items
- Beverages
- Wines
- Microsoft Office: Word
- Microsoft Office: Excel
- Microsoft Office: PowerPoint
- POS Systems
- Fosse System
- On-site execution
- Event design
- Business development
- Events planning trends
- Audio-visual setup
- Events requirements gathering
- Event marketing
- Problem-solving
- Project management
- Vendor negotiation
- Service excellence
- Adaptability in fast-paced environments
- Onsite problem solving
- Attention to detail
Certification
Techniques Of Alcohol Management (TAM)
Timeline
Event Specialist
Just You Concierge
04.2024 - Current
Front Desk Agent
Town Place by Marriott
12.2023 - Current
Banquet Server
Marriott Hotel & Conference Center
07.2022 - 10.2024
Shift Leader
The Poke Company
08.2021 - 01.2022
FOH Staff
Charm City Burgers
01.2021 - 05.2022
Professional Bartending School -
Professional Bartending School
Bachelor of Science - Events Management, Marketing
Lynn University