Summary
Overview
Work History
Education
Skills
Certifications
Timeline
Generic

Huy Ngo

Gwynn Oak

Summary

Flight Experience. Technical Skills.

Pilot in Command (PIC) | [Middle River Aviation] |

  • Conducted over 50 cross-country flights under VFR/IFR, ensuring compliance with FAA regulations.
  • Performed pre-flight planning, weight/balance calculations, and weather analysis using ForeFlight.
  • Trained in emergency procedures, crew resource management (CRM), and advanced navigation.
  • Aviation: FAA Part 91 Ops, Flight Planning (ForeFlight), G1000 Avionics, IFR Procedures.

Flight Training: Commercial Pilot License (CPL) – In Progress.|[Middle River Aviation, Community College Baltimore County]

  • Private Pilot License (PPL) with Instrument Rating.| [2025]
  • 150+ flight hours (VFR/IFR, cross-country, night).
  • Proficient in Garmin avionics, FAA regulations, and risk management.

Data Analysis: Python (Pandas, NumPy), SQL, Excel (PivotTables, VLOOKUP), Tableau, and Power BI.

  • Soft Skills: Detail-oriented, problem-solving, adaptability, communication.

Overview

9
9
years of professional experience

Work History

Receptionist

Purelux Nail Spa
Baltimore
07.2022 - Current
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.

Customer Service Agent

British Airway and Frontier Airline
Baltimore
12.2021 - 06.2022
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Provided product information to customers in a timely manner.
  • Contacted customers about potential service upgrades, new services and account changes.

Receptionist

Nail Studio & Spa
Baltimore
06.2019 - 12.2021
  • Assisted with special projects assigned by management when required.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Provided administrative support to various departments, assisting with document preparation and data entry.
  • Collated, bound and stored computer-generated reports.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.

Employee Service Representative

Vietnam Register 5003S
Sai Gon
11.2015 - 11.2016
  • Conducted exit interviews and completed employment termination paperwork.
  • Supported employees dealing with complex situations by understanding needs and organizing satisfactory resolutions.
  • Interviewed job applicants to obtain information on work history, education or job skills.

Education

Bachelor of Science in Data Analysis - Data Analysis

University of Maryland Global Campus
Hyattsville, MD
12-2025

Professional Pilot Airplane - Pilot

The Community College of Baltimore County
Catonsville, MD
12-2025

Skills

  • Data analysis
  • Statistical modeling
  • Database management
  • Customer relationship management
  • Team collaboration
  • Effective communication
  • Communication skills
  • Decision-making
  • Computer skills
  • Team building

Certifications

FAA Private Pilot License (PPL) with Instrument Rating

Timeline

Receptionist

Purelux Nail Spa
07.2022 - Current

Customer Service Agent

British Airway and Frontier Airline
12.2021 - 06.2022

Receptionist

Nail Studio & Spa
06.2019 - 12.2021

Employee Service Representative

Vietnam Register 5003S
11.2015 - 11.2016

Bachelor of Science in Data Analysis - Data Analysis

University of Maryland Global Campus

Professional Pilot Airplane - Pilot

The Community College of Baltimore County

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Huy Ngo