Iana Wright
Columbia
Summary
Dynamic professional with extensive experience in talent acquisition and customer service, notably at Boeing. Proven ability to manage complex scheduling and onboarding processes while maintaining confidentiality. Strong written and verbal communication skills, coupled with expertise in Microsoft Office Suite, ensure effective collaboration and exceptional service delivery. Committed to achieving optimal outcomes in every role.
Overview
13
13
years of professional experience
Work History
Bus Driver
Zum Services, Inc
Jessup
10.2024 - Current
- Safely transport students to and from school, following designated routes and schedules. This includes picking up and dropping off students at designated stops, ensuring students safety, and maintaining a clean and orderly bus.
- Performing pre and post trips and following all state mandates.
Front Desk Agent
Aimbridge Hospitality
03.2023 - 10.2023
- The first point of contact for guests, responsible for efficient check-ins, check-outs, managing reservations, and providing excellent customer service. They also handle inquiries, process payments, and resolve any guest issues.
CANDIDATE EXPERIENCE SPECIALIST
Boeing
02.2022 - 05.2022
- Working closely with the recruiting and managing teams along with the candidates.
- Coordinating onboarding orientation for externals
- Processing background checks
- Processing drug screening
- Working closely the applicant tracking system called workday
- Responding to emails and phone calls
- Participating in training to keep up to date with new policies and procedures.
- Keeping data up to date within the excel spreadsheet
- Remote
Talent Acquisition Coordinator
CareFirst
01.2020 - 10.2021
- Schedule interviews for internal and external candidates.
- Manage calendars/availability of recruiters, candidates, hiring managers and their interview teams.Send candidates the benefits brochures, parking/directions, travel information and any other pertinent information as necessary.
- Handle cancellation of schedules and process reschedules.
- On-boarding new hires
- Processing documentation for new hires including I-9 Form
- Processing Invoices
- Arranging meetings / Attending meeting
Talent Acquisition Scheduling Coordinator
Travelers
02.2017 - 12.2019
- Schedule interviews for internal and external candidates.
- Manage calendars/availability of recruiters, candidates, hiring managers and their interview teams.
- Send candidates the benefits brochures, parking/directions, travel information and any other pertinent information as necessary.
- Make parking reservations for candidates.
- Handle cancellation of schedules and process reschedules.
- Process on-boarding documentation for new hires including I-9 Form
- Responsible for reconciling candidates travel expenses for reimbursement.
Claim Rep WC
Travelers
08.2017 - 11.2017
- Participated in on-going training sessions for the workers compensation business.
- Delivered consistent service quality throughout the claim life cycle, including but not limited to prompt contact, explaining the process, setting expectations, on-going communication, and follow-through meeting commitments to achieve optimal outcome on every file. Work closely with Unit Manager or mentor to promptly resolve assigned claim.
- Reviewed and analyze coverage and applying policy conditions, provisions, exclusions and endorsements, and how jurisdictional issues impact the claim.
- Manage file inventory and expense reserves by utilizing an effective diary system, documenting claim file activities to resolve claim in a timely manner.
Residential Worker
CREC
08.2015 - 08.2017
- Assisted the Group Home Supervisor in all aspects of operating the residential home.
- Provided treatment to the residents, and assuming responsibility for all aspects of home operation and treatment during those assigned hours and/ or in the absence of the Home Supervisor.
- Assisted the Home Supervisor in advocating for, protecting, and working with the residents.
- Required to implement and document residents' treatment goals, interact professionally with others involved in residents' life and treatment, and assist residents in community-based activities.
Special Education Paraprofessional
CREC
10.2013 - 08.2017
- Assisted lead and assistant teacher in assessing students' performance and appraisals.
- Tested student to determine their understanding of concepts taught in the class.
- Assisted 1:1 with critical daily activities such as classroom transition times, mealtimes and toileting needs.
- Ensured confidentiality of student and progress information.
- Prepare and distribute educational materials in accordance to the decided lesson plans.
Respite Provider
HARC
12.2012 - 11.2014
- Fostered and developed young resident social activities on an ongoing basis.
- Responsible for assisting the clients with personal hygiene care.
- Provided emotional support to residents and their families as needed.
- Assisted in maintaining a safe and secure environment for the clients at all times.
Education
Associate Degree - Social Services
Capital Community College
Hartford, CT05.2017
Skills
- Workers' Compensation
- Microsoft Windows
- Employee Orientation
- PeopleSoft
- Talent Acquisition
- Strong written and verbal communication skills
- High customer service and interpersonal skills
- Microsoft Office Suite
- Excellent skills in handling confidential records and material
Personal Information
Authorized To Work: US
Timeline
Bus Driver
Zum Services, Inc
10.2024 - Current
Front Desk Agent
Aimbridge Hospitality
03.2023 - 10.2023
CANDIDATE EXPERIENCE SPECIALIST
Boeing
02.2022 - 05.2022
Talent Acquisition Coordinator
CareFirst
01.2020 - 10.2021
Claim Rep WC
Travelers
08.2017 - 11.2017
Talent Acquisition Scheduling Coordinator
Travelers
02.2017 - 12.2019
Residential Worker
CREC
08.2015 - 08.2017
Special Education Paraprofessional
CREC
10.2013 - 08.2017
Respite Provider
HARC
12.2012 - 11.2014
Associate Degree - Social Services
Capital Community College