Ida Marie Ferreyra
Elkton
Summary
Patient advocacy professional equipped for impactful contributions. Skilled in navigating healthcare systems, resolving patient concerns, and ensuring optimal care coordination. Strong collaborator, adept at adapting to evolving needs and driving team success. Proficient in communication, conflict resolution, and empathy, bringing reliability and results to every situation.
Overview
16
16
years of professional experience
Work History
Patient Advocate
Elevate PFS
02.2023 - 05.2025
- Provided emotional support to patients and families during challenging medical situations, fostering trust and rapport.
- Monitored patient progress and provided emotional support.
- Managed patient complaints professionally and efficiently while maintaining strict adherence to HIPAA regulations.
- Educated patients on available resources and community programs, increasing their access to needed services.
- Entered details into computer systems and managed database of information.
- Facilitated communication between patients, families and healthcare providers to support comprehension.
- Collaborated with healthcare professionals to facilitate high-quality comprehensive care.
- Liaised between patients and medical staff, facilitating effective communication of needs, preferences, and treatment plans.
- Educated patients and families on healthcare options and financial support resources.
Patient Access Representative
Memorial Herman Northeast
05.2016 - 07.2023
- Performs billing and bookkeeping functions, including collection of co-payments and providing receipts, posting and balancing daily sheets and day end reconciliation to assure accuracy.
- Provides each patient with a copy of the Patient Bill of Rights and obtains the patient's signature confirming receipt.
- Obtains necessary patient release forms in accordance with patient confidentiality and medical release policies.
- Provides each patient with a copy of the Privacy Notice, obtains the patient's signature confirming receipt, and maintains the original in the medical record.
Patient Advocate
Medical Capitol Recovery (MCR)
03.2010 - 07.2014
- Respond to suggestions and compliments submitted by patients and provide positive reinforcement to involved staff.
- Document patient/visitor concerns to include patient demographic data, synopsis of incident, actions taken to resolve, and outcome; input into database.
- Compose letters or e-mails to patients, visitors, leadership, ensuring grammatical accuracy and according to the terms of policy.
- Develop a consultant relationship with assigned clinics/units to build and sustain a patient/customer-focused culture.
- Screened all self-pay patients to see if patients were eligible for any state or government assistance.
Medical Administrative Assistant
Family Health Clinic
10.2009 - 03.2010
- Managing the day-to-day operations of a medical facility.
- Updating and organizing medical records, including electronic health records.
- Scheduling and coordinating appointments.
- Verifying patient insurance.
- Completing and submitting insurance claims.
- Preparing correspondence between medical providers and their patients.
- Providing quality customer service to patients.
- Working in a professional environment.
Education
Diploma - Administrative Assistance
Everest Institute
01.2005
Skills
- Type 72 WPM
- Strong analytical and organizational skills
- Excellent interpersonal skills
- Phone manner
- Office etiquette
- Software: all Windows operating systems
- Microsoft Word
- Excel
- WordPerfect
- Billing Software
- Calendar management and scheduling
- Communication
- Copying
- Collating
- Binding
- Desktop publishing
- Working with printing centers
- Filing
- Epic
- Internet research
- Note taking
- Minute taking
- Organization
- Presentation development and editing
- Prioritization
- Phone and Email time management
- Report compilation and writing
- Word processing
- Writing
Timeline
Patient Advocate
Elevate PFS
02.2023 - 05.2025
Patient Access Representative
Memorial Herman Northeast
05.2016 - 07.2023
Patient Advocate
Medical Capitol Recovery (MCR)
03.2010 - 07.2014
Medical Administrative Assistant
Family Health Clinic
10.2009 - 03.2010
Diploma - Administrative Assistance
Everest Institute
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