Iesha Chandler' Thorpe

• Managed pharmacy benefit programs to optimize patient access to medications.
• Facilitated prescription orders and addressed medication inquiries to ensure customer satisfaction.
• Communicated effectively with physicians, nurses, patients and other healthcare professionals regarding medication needs or issues related to prescriptions.
• Addressed and resolved customer complaints and concerns to enhance service quality.
• Handled high-volume inbound calls with professionalism and courtesy to provide timely support.
• Handled inbound calls efficiently in a fast-paced environment.
• Adhered to all HIPAA regulations regarding patient privacy and confidentiality.
• Ensured proper handling of controlled substances according to DEA guidelines.

• Answered patient call lights promptly and responded to requests appropriately.
• Participated in educational programs designed to improve knowledge of health care practices.
• Educated patients on self-care techniques to enhance their independence.
• Administered medications under supervision of a licensed nurse.
• Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
• Assisted patients in ambulation and transfers using proper body mechanics.
• Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
• Collaborated with interdisciplinary team members to deliver quality patient care.
• Provided emotional support to family members during challenging situations.
• Demonstrated excellent customer service skills when interacting with patients, families and guests.
• Communicated regularly with supervisor regarding changes in route or schedule.
• Prepared appropriate paperwork for delivery of packages and collected payments where applicable.
• Scanned items into system to record tracking information.
• Demonstrated excellent communication skills when interacting with customers and colleagues.
• Responded to customer complaints regarding their mail service in a professional manner.
• Assisted customers with completing forms for special services such as certified or registered mail.
• Managed multiple projects simultaneously while meeting strict deadlines.
• Responded quickly to inquiries from customers regarding postal services offered by the post office.
• Performed data entry duties for tracking mail and other related activities.
• Provided customer service support to clients over the phone, via email or in person.

• Managed high-volume inbound calls for customer inquiries and support.
• Maintained detailed records of customer interactions to support effective follow-up and resolution.
• Recorded customer interactions in the CRM system to ensure timely access to information for team members.
• Proficiently recorded enrollment requests, status updates, complaints, and grievances.
• Ensured provision of precise and comprehensive data by comprehending all program obligations.
• Collaborated in daily huddles with team members to align on common goals and objectives.
• Managed multiple projects simultaneously while meeting deadlines consistently.

Entered data into company databases and systems, ensuring accuracy for reliable record-keeping.

• Reviewed documents for completeness and accuracy before processing.
• Maintained organized filing systems to facilitate quick retrieval of information.
• Created spreadsheets to track data entries.
• Monitored pending tasks to ensure timely completion.
• Scanned documents into databases for secure storage and easy access.