Iesha Daniels Overton
Baltimore
Summary
Seeking a full-time or part-time position in an environment that offers greater challenges and increased benefits. Eager to contribute to the company's advancement by enhancing efficiency and productivity.
Overview
8
8
years of professional experience
Work History
Guest Services Specialist
National Aquarium
08.2024 - Current
- Provide exceptional guest service that transforms a day at the Aquarium from ordinary to extraordinary
- Support guest service needs by working posts in any / all the following areas: Waterfront Park, Membership/Will Call/4D Cashier, 4D Theater, Concierge and other posts as assigned
- Greeting all guests in line of sight with a smile, a verbal greeting, and approachable friendliness & assist guests in a friendly and positive manner regarding Aquarium offerings, prices, membership, directions, and general information
Office Administrative Clerk II: Administrative Assistant
The Maryland Department of General Services
08.2017 - 06.2024
- Company Overview: Business Enterprise Administration Surplus Property
- Greeting all guests’ answering phone and maintaining accurate data by entering and updating accounts when additional source documents are received in a timely manner
- Summarize numerical data using computer programs, adding machines or calculators for use in the operations of monthly financial records reports
- Answering and directing phone calls, writing and answering emails, and providing general support to visitors
- Ordering office supplies, managing office equipment, and ensuring the office runs smoothly
- Maintaining contact lists, filing information, and assisting with employee record keeping
- Work with agency clients to assess their needs and clarify Govdeals orders ensures that all payments are reconciled with Govdeals and the Truist accounts
- Emailing agencies to ensure that signed documents are submitted so that transactions are completed and updated in the Govdeals Systems
- Responsible for gathering and reconciling invoices for credit card purchase, reconciling invoices for DGS Mailroom from (Quadient, The League, Marco, etc.)
- Summarize application document and Filing Documents
- Business Enterprise Administration Surplus Property
Education
High School Diploma -
MARYLAND ACADEMY OF TECHNOLOGY AND HEALTH SCIENCE
Baltimore, MD06.2016
Skills
- Strong empathy
- Exceptional communication
- Guest relations
- Complaint handling
- Customer service
- Basic Computer skills
- Teamwork
- Data entry
Awards- Governor Citation Customer Service Hero Awards
The award is given in recognition of outstanding and unique achievements or accomplishments
Timeline
Guest Services Specialist
National Aquarium
08.2024 - Current
Office Administrative Clerk II: Administrative Assistant
The Maryland Department of General Services
08.2017 - 06.2024
High School Diploma -
MARYLAND ACADEMY OF TECHNOLOGY AND HEALTH SCIENCE
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