Ifeyinwa Addy
Upper Marlboro
Summary
Highly skilled and enthusiastic professional with more than 10 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Healthcare Administrator Assistant
United Healthcare
12.2020 - Current
- Provided essential administrative support to healthcare administrators and managers
- Assisted in budgeting, scheduling, and data analysis for effective decision-making
- Collaborated with cross-functional teams to improve operational efficiency.
- Communicated with doctors, nurses, patients and other employees to identify and resolve healthcare needs.
- Maintained up-to-date information in electronic medical records software.
Medical Office Manager
Benify Innovation
05.2017 - 12.2020
- Gained experience in managing day-to-day operations of a medical office
- Oversaw administrative staff, scheduling, and patient management
- Assisted in budget planning and financial reporting.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
Healthcare Compliance Specialist
Humanim
09.2014 - 03.2017
- Supported compliance efforts by assisting in auditing and policy development
- Conducted research and analysis to ensure adherence to industry regulations
- Assisted in compliance training for staff members.
- Performed quality reviews to uncover workflow and communication issues.
- Assisted with training sessions to educate management personnel on compliance and regulatory standards through presentations.
- Directed and implemented strategic improvement plans to integrate solutions to audit findings and workflow process issues.
Healthcare Quality Improvement Coordinator
Share care INC
06.2010 - 08.2014
- Played a vital role in monitoring and analyzing data to drive quality improvements
- Collaborated with clinical teams to implement quality improvement initiatives
- Ensured compliance with quality standards and regulatory requirements.
- Documented and reported issues with compliance, standards of care and quality assurance requirements.
- Developed quality improvement plans, policies and operational guidelines.
- Evaluated competency of clinical staff, documenting performance and recommending improvements.
Hospital Administrator Trainee
Med star Health: Urgent Care
05.2008 - 11.2010
- Participated in a comprehensive training program, gaining exposure to hospital management
- Assisted in various departments, including HR, finance, and operations
- Contributed to projects aimed at improving hospital processes.
- Developed procedures and strategies for quality assurance, patient services, departmental activities and public relations.
- Organized, directed and coordinated medical and health services according to organizational policies and goals.
- Oversaw recruitment, hiring and evaluation of administrative staff, nurses and doctors.
Education
Master of Business Administration (MBA) -
University Of Maryland
01.2018
Bachelor of Science in Healthcare Administration -
University Of Maryland
01.2016
Skills
- Budgeting and Financial Analysis
- Staff Training and Development
- Contract Negotiation
- Healthcare Marketing
- Compliance and Regulatory Knowledge
- Quality Improvement
- Project Management
- Clinical Supervision
- Revenue Cycle Management
- Human Resources Management
- Health Information Systems
- Performance Measurement
References
Available upon request
Timeline
Healthcare Administrator Assistant
United Healthcare
12.2020 - Current
Medical Office Manager
Benify Innovation
05.2017 - 12.2020
Healthcare Compliance Specialist
Humanim
09.2014 - 03.2017
Healthcare Quality Improvement Coordinator
Share care INC
06.2010 - 08.2014
Hospital Administrator Trainee
Med star Health: Urgent Care
05.2008 - 11.2010
Master of Business Administration (MBA) -
University Of Maryland
Bachelor of Science in Healthcare Administration -
University Of Maryland
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