Ikea Wilson
Annapolis
Summary
Dedicated and highly motivated Medical Billing and Coding program graduate eager to launch a career in the healthcare industry. Equipped with foundational knowledge in medical coding, documentation accuracy, and compliance, ready to contribute to efficient billing workflows. Committed to supporting high-quality healthcare operations through precise code assignment and strong organizational skills while continuously learning from experienced professionals. Enthusiastic about making a meaningful impact in a dynamic team environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Hotline Advocate
CAP (Center for Abused Persons)
White Plains, MD
09.2024 - 05.2025
- Provided crisis intervention, emotional support, and safety planning for callers experiencing assault, domestic violence, and sexual assault.
- Assessed caller risk levels and determined immediate support needs.
- Documented all call interactions accurately while maintaining strict confidentiality and compliance with organizational policies.
- Connected individuals with community resources, shelters, medical providers, law enforcement, and counseling services.
- Communicated calmly and professionally in high-stress and sensitive situations.
- Collaborated with supervisory staff to escalate urgent or high-risk cases.
- Maintained training in trauma-informed care and communication best practices.
Administrative Assistant
PASCAL
Crownsville, MD
06.2022 - 04.2024
- Managed front desk operations including answering phones, scheduling, and greeting clients.
- Maintained organized filing systems—digital and physical—ensuring accuracy and confidentiality.
- Assisted with data entry, invoice preparation, and internal record updates.
- Supported management with daily administrative tasks and routine office operations.
- Prepared reports, correspondence, and documentation as needed.
- Coordinated meetings, managed calendars, and arranged staff communications.
- Ensured a professional and welcoming office environment.
Education
Medical Billing And Coding
Martinsburg College
Martinsburg, WV04-2025
Skills
- ICD-10-CM, Coding Steps/Guidelines
- HIPPA Compliance
- Medical Insurance with Various Payers
- Major Code Sets Used in Healthcare
- Billing Cycle and Claims Process
- Health Information Technology
- Anatomy and Physiology I and II
- Healthcare Claim Preparation and Processing
- Practice Management Programs
- Medical Terminology
- EHR and Documentation Guidelines
- Customer Service / Patient Care
- Compliant Billing and Coding Rules
- Patient Care Documentation
Certification
- CPC - Certified Professional Coder
Timeline
Hotline Advocate
CAP (Center for Abused Persons)
09.2024 - 05.2025
Administrative Assistant
PASCAL
06.2022 - 04.2024
Medical Billing And Coding
Martinsburg College