Ila Hammond

Owner & Manager specializing in Commercial and Residential Cleaning responsible for cleaning of rental homes and condos,office ensuring sanitation of all areas.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Worked with cross-functional teams to achieve goals.
• Recognized by management for providing exceptional customer service.

• Managed daily housekeeping operations and staff scheduling.
• Oversaw cleanliness standards in guest rooms and public areas.
• Trained new employees on cleaning procedures and safety protocols.
• Coordinated inventory management of cleaning supplies and equipment.
• Addressed guest inquiries and resolved housekeeping-related issues promptly.
• Implemented efficient cleaning processes to enhance team productivity.
• Collaborated with maintenance to address facility repairs and improvements.
• Resolved customer complaints in a timely manner.
• Ordered cleaning supplies, linens, chemicals, amenities. as needed.
• Developed and implemented housekeeping policies and procedures to ensure efficient operations.
• Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
• Delegated tasks for completion, performed inspections and resolved housekeeping complaints promptly.
• Conducted regular meetings with housekeeping staff to discuss performance issues.
• Reviewed employee performance and devised improvement plan to achieve goals.
• Analyzed reports on room occupancy rates, guest feedbacks and other relevant data to identify potential problems or areas of improvement.
• Created training programs for new hires including orientation sessions on hotel policies and procedures.
• Supervised and supported housekeeping personnel to maximize quality of service and performance.
• Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
• Monitored employees' work hours to ensure proper staffing levels were maintained at all times.
• Controlled full-cycle household cleaning services, including business development and client relations.
• Performed quality control inspections for guest rooms and public areas.
• Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
• Supervised, trained, evaluated and scheduled staff of 20 housekeepers daily.
• Ensured compliance with safety regulations and health codes.
• Established cleaning standards for all departments within the hotel property.
• Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
• Identified opportunities for process improvements in order to increase efficiency and productivity of housekeeping services.
• Trained, coached and mentored staff on best practices and protocols to secure smooth new program adoption.
• Stocked room attendant carts with supplies to keep carts organized and clean.
• Verified each completed room against standard plans to maintain consistency.
• Practiced safe work habits and wore protective safety equipment.
• Communicated guest service scores to drive improvement and higher guest satisfaction.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Explained goals and expectations required of trainees.
• Recruited and hired workers, in addition to supervising and monitoring daily performance.
• Sanitized and cleaned sinks, mirrors, toilets and showers.
• Delegated work to staff, setting priorities and goals.
• Reported damage or theft of hotel property to management.
• Monitored cleanliness of lobby, swimming pool and other common areas.
• Polished furniture and room accessories to keep all areas bright and fresh.
• Defined and monitored personnel and project schedules to ensure on-time project completion.
• Established and enforced procedures and work standards, promoting team performance and safety.
• Mixed water and detergents or acids to prepare cleaning solutions.
• Swept and damp-mopped private stairways and hallways.