ILAYDA OTCU

• To welcome customers, assist them placing orders, provide information about the menu, and answer any customer question as needed
• To prepare orders, serve meals, and serve beverages
• To ensure the restaurant is clean and orderly by cleaning tables, organizing counters, and performing cleaning tasks as necessary

• To diagnose and repair issues with customers' phones using technical skills
• To perform software updates, troubleshoot application problems, and carry out hardware repairs such as screen replacements
• To communicate with customers, provide information about the status of their phones, and offer post-service support

• Answered multi-line phone system, Screened and relaxed accurate messages to the appropriate and communication customer and daily schedule
• Acquired necessary records and documents for customers charts b communicating via telephone, in person with other office locations.
• Maintained a neat and organized front area, making order 2-3 times per week.
• Prepared payments from customers for services rendered

• Answered calls on a 4-line system, took messages, and handled correspondence between patients and office.
• Created a detailed checklist for invoicing clients used by all receptionists, saving over 12 hours each week.
• Notated minutes for meetings, and emailed meeting summaries to relevant parties within 4 to 6 hours.
• Leveraged Microsoft Outlook and Calendar to schedule appointments.
• Led the onboarding of 2 new receptionists by creating thorough documentation and providing