IMAN B. AHMED
Ellicott City,MD
Summary
Experienced Power Platform and Dynamics 365 Developer with a strong background delivering enterprise Microsoft solutions focused on business automation, application modernization, system integration, and data-driven reporting. Skilled in designing and implementing scalable applications using Power Apps, Power Automate, Power BI, Power Pages, SharePoint Online, and Dynamics 365 CRM. Experienced in C# plugin development, business process automation, ALM strategies, CI/CD pipelines, enterprise security governance, and API integrations. Adept at collaborating with business stakeholders, translating requirements into technical solutions, and supporting Agile delivery using Azure DevOps and Jira.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Power Platform /Microsoft Dynamics 365 Developer
PNC
Pittsburgh, PA
06.2025 - Current
- Designed and implemented Power Apps solutions to enhance enterprise business operations and improve efficiency.
- Configured Dynamics 365 CRM environments, focusing on workflow efficiency, operational transparency, and user productivity enhancement.
- Designed and implemented Power Automate workflows to facilitate efficient approval notifications and optimize business processes.
- Developed Power BI reporting solutions and dashboards to enhance operational reporting capabilities.
- Develop secure Power Pages portals for external-facing business processes and user collaboration.
- Build AI-driven Chatbot solutions using Copilot Studio to support automated interactions and self-service experiences.
- Manage ALM processes including solution deployment strategies, CI/CD implementation, and release coordination.
- Apply enterprise security practices including RBAC, DLP policies, and environment governance standards.
- Partner with business teams and stakeholders to gather requirements and deliver scalable technical solutions.
- Support Agile project execution through sprint planning, backlog tracking, and Jira-based task management.
- Architect scalable Dataverse table structures and relationships to support long-term maintainability and reporting.
- Configure Business Process Flows and Business Rules to standardize operations and improve automation.
- Develop custom C# plugins and backend logic to extend Dynamics 365 and Dataverse functionality.
- Integrate Power Platform solutions with external enterprise systems and REST-based APIs.
Power Platform / SharePoint Developer
Synchrony Financial
Stamford, CT
09.2022 - 05.2025
- Delivered enterprise Power Platform applications integrated with SharePoint, Dataverse, and SQL Server environments.
- Automated approval processes and operational workflows using Power Automate to reduce manual effort and improve processing efficiency.
- Extended Dynamics 365 CRM capabilities through plugin customization, workflows, and business logic implementations.
- Designed responsive user interfaces and custom functionality using HTML, CSS, JavaScript, and client-side scripting.
- Developed Power BI dashboards with optimized datasets, DAX measures, and reporting models for business analytics.
- Built and configured Power Pages solutions to support secure customer and partner access scenarios.
- Developed integrations using REST APIs, custom connectors, and Microsoft ecosystem services including Business Central.
- Optimized Dataverse and SQL-based solutions to improve application performance and data efficiency.
- Implemented Azure AD / Microsoft Entra ID authentication, RBAC, and compliance-focused governance controls.
- Built SharePoint-based collaboration and document management solutions using metadata-driven architecture.
- Collaborated with technical teams and business stakeholders to deliver scalable, maintainable, and supportable solutions.
SharePoint / Power Platform Consultant
BCBS
Plano, TX
09.2018 - 08.2021
- Developed Power Apps applications to modernize and digitize legacy business operations and manual processes.
- Designed Power Automate workflows with exception handling, automated notifications, and integration logic.
- Integrated enterprise data from SharePoint, SQL Server, Dataverse, and external systems into centralized business solutions.
- Enhanced Dynamics 365 functionality through backend plugin development and process automation.
- Built modern frontend experiences using HTML, CSS, JavaScript, and SharePoint customization techniques.
- Led migration projects from SharePoint On-Premises environments to SharePoint Online and Microsoft 365.
- Developed SPFx web parts and extensions to extend SharePoint Online capabilities and improve user experience.
- Designed enterprise information architecture, governance models, and metadata strategies for collaboration platforms.
- Automated administrative and operational tasks using PowerShell scripting and REST API integrations.
- Delivered Power BI dashboards and reporting solutions for operational monitoring and business insights.
- Implemented workflow automation using Nintex and Power Automate technologies.
- Extended Microsoft solutions through .NET-based customization and integration development.
Account Manager – Telecom Expansion Project (TEP)
Ethio Telecom
Addis Ababa, Ethiopia
01.2015 - 05.2018
- Primary contact for HUAWEI, managing all aspects of account management for the Telecom Expansion Project (TEP) project.
- Developed strategic account plans aligning with client objectives and project goals.
- Managed contract negotiations, renewals, and amendments.
- Impact: Spearheaded the successful nationwide Telecom Expansion Project, expanding mobile phone users from 23 million to 37 million.
Logistics and Supply Chain Coordinator
Ethio Telecom
Addis Ababa, Ethiopia
01.2014 - 12.2014
- Coordinated logistics and customs for project vendors Ericsson & ZTE.
- Ensured efficient supply chain management and transportation coordination.
- Managed warehouse operations, ensuring inventory accuracy.
- Collaborated across departments for supply chain optimization.
- Impact: Efficiently managed 30% of the nationwide Telecom Expansion Project logistics.
Logistics Administrator
Ethio Telecom
Addis Ababa, Ethiopia
12.2010 - 12.2013
- Coordinated logistics and customs for project vendors Ericsson & ZTE.
- Ensured efficient supply chain management and transportation coordination.
- Managed warehouse operations, ensuring inventory accuracy.
- Collaborated across departments for supply chain optimization.
- Impact: Efficiently managed 30% of the nationwide Telecom Expansion Project logistics.
Junior Account Manager
Ethio Telecom
Addis Ababa, Ethiopia
11.2009 - 11.2010
- Supported vendor account management and project progress monitoring.
- Coordinated project activities including scheduling and resource allocation.
- Impact: Contributed to the successful completion of the Next Generation Network expansion project.
Junior HR Officer
Ethio Telecom
Addis Ababa, Ethiopia
09.2007 - 10.2009
- Assisted in recruitment and selection, ensuring the hiring of suitable talent for the project.
- Participated in drafting employment contracts, ensuring compliance with legal standards.
- Coordinated training programs for staff skill development.
- Impact: Played a key role in the successful completion of the Next Generation Network expansion project.
Education
Master of Arts - Logistics and Supply Chain Management
Addis Ababa University
Addis Ababa, Ethiopia01-2017
Bachelor of Arts - Sociology
Addis Ababa University
Addis Ababa, Ethiopia01-2015
Bachelor of Science - Computer Science
Addis Ababa University
Addis Ababa, Ethiopia07-2012
Bachelor of Arts - Business Management
Jimma University
Jimma, Ethiopia01-2007
Skills
Power Platform: Power Apps, Canvas Apps, Model-driven Apps, Power Automate, Power BI, Power Pages, Copilot Studio, Power Virtual Agents
Dynamics 365 / Dataverse: Dynamics 365 CRM Customization, Dataverse Architecture, C# Plugins, Business Process Flows, Business Rules, Workflows, Custom Tables, Relationships
ALM & DevOps: Azure DevOps, CI/CD Pipelines, Solution Management, Release Management, Jira, Agile/Scrum Delivery
Security & Governance: Role-Based Access Control, RBAC, DLP Policies, Environment Strategy, Governance Controls, Azure AD / Microsoft Entra ID Authentication
Data Platforms: Dataverse, SQL Server, SharePoint Lists, Excel, REST APIs, Custom Connectors
SharePoint Technologies: SharePoint Online, SharePoint On-Premises, SharePoint Framework, SPFx Web Parts, Document Management, Metadata Architecture
Programming & Scripting: C#, NET, JavaScript, TypeScript, PowerShell
Web & Integration Technologies: HTML, CSS, RESTful Services, API Integrations, Client-Side Scripting
Reporting & Analytics: Power BI Dashboards, DAX, Data Modeling, Operational Reporting, Executive Analytics
Certification
- Microsoft Certified: Power Platform Developer
- Enterprise Resource Planning, Ethio Telecom, Ethiopia (2011-12)
- Interpreter Access Project, UNCG, USA (2018-05)
LANGUAGE PROFICIENCY
English (Proficient)
Amharic, Harari, Oromiffa (Native Fluency)
Arabic (Beginner)
Timeline
Senior Power Platform /Microsoft Dynamics 365 Developer
PNC
06.2025 - Current
Power Platform / SharePoint Developer
Synchrony Financial
09.2022 - 05.2025
SharePoint / Power Platform Consultant
BCBS
09.2018 - 08.2021
Account Manager – Telecom Expansion Project (TEP)
Ethio Telecom
01.2015 - 05.2018
Logistics and Supply Chain Coordinator
Ethio Telecom
01.2014 - 12.2014
Logistics Administrator
Ethio Telecom
12.2010 - 12.2013
Junior Account Manager
Ethio Telecom
11.2009 - 11.2010
Junior HR Officer
Ethio Telecom
09.2007 - 10.2009
Bachelor of Arts - Sociology
Addis Ababa University
Bachelor of Arts - Business Management
Jimma University
Master of Arts - Logistics and Supply Chain Management
Addis Ababa University
Bachelor of Science - Computer Science
Addis Ababa University