Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Timeline
Generic

Iman Scott

Waldorf

Summary

Highly detail-oriented and analytical biology graduate with over 3 years of experience in patient care. Proficient in assistance with patient planning, data entry, managing call and medical equipment. Bachelor of Science degree in Biology. Strong team player with excellent organizational and communication skills. Enthusiastic to contribute to a reputable organization in the healthcare field.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Call Center Representative

Medstar Shah Medical Group
03.2024 - Current
  • Managing calls and responding to inquires
  • Scheduling appointments and fixing schedule mistakes
  • Maintaining patient records
  • Input messages and patient information
  • Contributing to patient satisfaction

Team Member

Dicks Sporting Goods
10.2023 - 01.2024
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Assisted with inventory counts and stocking of merchandise.
  • Generated reports detailing findings and recommendations.

Stylist/ Sales Associate

Lovisa America
08.2023 - 10.2023
  • Sell merchandise and provide daily reports.
  • Managing shipment and replenishment
  • Cash handling
  • Exceeding daily sales and email targets
  • Bookkeeping and filing

Physical Therapist Tech/ Intern

Lynch Physical Therapy
09.2022 - 08.2023
  • Setting up appointments and fixing schedule changes.
  • Preparing therapy equipment for appointments.
  • Assisting in the development of a training and exercise program.
  • Monitor patient progress and treatment response
  • Sanitizing therapy areas.
  • Test patient muscle strength, range of motion, balance, and flexibility.

Education

Bachelor of Science - Biology

Stevenson University
Owings Mills, MD
12.2023

Skills

  • Microsoft Office
  • Proficiency in EHR software
  • Inbound phone calls
  • Appointment scheduling
  • Customer service
  • Typing
  • Writing reports
  • Recording data
  • Analyzing data
  • Bookkeeping
  • Excellent communication
  • Multi-tasking

Certification

  • Basic Life Support - BLS, 01/01/24, National CPR Foundation
  • Adult/Child/Infant CPR, 02/01/24, American Life and Health Foundation

Hobbies and Interests

  • Health care
  • Customer service
  • Biology
  • Strategy
  • Fitness
  • Piano

Timeline

Call Center Representative

Medstar Shah Medical Group
03.2024 - Current

Team Member

Dicks Sporting Goods
10.2023 - 01.2024

Stylist/ Sales Associate

Lovisa America
08.2023 - 10.2023

Physical Therapist Tech/ Intern

Lynch Physical Therapy
09.2022 - 08.2023

Bachelor of Science - Biology

Stevenson University

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Iman Scott