Imani Hartsfield
Upper Marlboro
Summary
Dynamic professional with a rich background in social services and healthcare, notably at Complete Care Hyattsville. Excelled in client assessment and caseload management, enhancing patient care through empathy and meticulous attention to detail. Proven track record in fostering teamwork and collaboration, achieving significant improvements in client and patient outcomes.
Overview
10
10
years of professional experience
Work History
Social Services Assistant
Complete Care Hyattsville
07.2024 - Current
- Facilitated group sessions for clients focused on skill-building and personal development, fostering a supportive environment for growth.
- Participated in ongoing training opportunities, staying current on best practices within the field of social services.
- Supported the professional development of team members by sharing knowledge, experience, and insights into effective practice within the field of social services assistance.
- Conducted thorough assessments of client needs, connecting them with appropriate resources and support networks.
- Coordinated appointments between clients and essential service providers while remaining sensitive to individual scheduling constraints.
- Assisted in conducting needs assessments to identify key areas of service needs.
Telemetry Monitor Technician
Adventist Health Care
04.2023 - Current
- Assisted in training new telemetry monitor technicians, sharing expertise and knowledge to help develop competent and confident staff members.
- Improved workflow efficiency by maintaining up-to-date documentation on monitored patients, including rhythm strips and vital signs.
- Maintained strict adherence to hospital policies and procedures related to confidentiality, infection control, and safety protocols during daily activities.
- Demonstrated strong attention to detail when analyzing cardiac patterns for subtle yet significant changes that could indicate potential complications or emergencies.
Certified Nursing Assistant
Adventist Health Care Fort Washington
12.2022 - Current
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
Customer Service Representative
FEMA
08.2021 - 10.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Geriatric Nursing Assistant
Manor Care Nursing Home
04.2015 - 06.2020
- Monitored vital signs, promptly reporting any concerning changes to appropriate medical professionals.
- Improved patient comfort by providing compassionate and attentive care during daily activities.
- Collaborated with interdisciplinary teams to develop individualized care plans tailored to each patient's needs.
- Enhanced patients'' cognitive abilities through engaging conversations and memory exercises.
Education
Master Of Social Work - Medical Social Work
University of Maryland, Baltimore County
Baltimore, MDBachelor Of Social Science - Social Sciences
University of Maryland Global Campus
Hyattsville, MD05.2023
Skills
- Empathy display
- Client assessment
- Caseload management
- Client advocacy
- Behavioral assessment
- Abuse and neglect investigation
- Trauma-informed care
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
Timeline
Social Services Assistant
Complete Care Hyattsville
07.2024 - Current
Telemetry Monitor Technician
Adventist Health Care
04.2023 - Current
Certified Nursing Assistant
Adventist Health Care Fort Washington
12.2022 - Current
Customer Service Representative
FEMA
08.2021 - 10.2022
Geriatric Nursing Assistant
Manor Care Nursing Home
04.2015 - 06.2020
Master Of Social Work - Medical Social Work
University of Maryland, Baltimore County
Bachelor Of Social Science - Social Sciences
University of Maryland Global Campus
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