Summary
Overview
Work History
Education
Skills
Timeline
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Inayah Burks

Owings Mills

Summary

Highly organized and detail-oriented professional with experience in administrative support within the medical field and a strong commitment to patient care and efficient office operations. Proven ability to manage patient information, handle scheduling, and provide excellent customer service. Currently serving as a Medical Secretary at Chesapeake Ear, Nose and Throat, building upon previous experience at The Centers of Advanced Orthopedics. Pursuing a Bachelor of Science in Psychology at North Carolina A&T University (expected graduation May 2026), demonstrating a commitment to understanding human behavior and providing empathetic support.

Overview

3
3
years of professional experience

Work History

Medical Secretary

Chesapeake Ear, Nose and Throat
01.2023 - Current
  • Serve as the first point of contact for patients, managing phone calls, scheduling appointments, and handling inquiries with professionalism and empathy.
  • Maintain and update patient records accurately and confidentially using electronic health record (EHR) systems.
  • Verify insurance information, process referrals, and manage pre-authorizations to ensure smooth patient access to care.
  • Assist with administrative tasks such as faxing, photocopying, and managing office supplies.
  • Coordinate communication between patients, medical staff, and other healthcare providers.
  • Maintain a clean and organized office environment to promote a positive atmosphere for both staff and patients.

Medical Secretary

The Centers of Advanced Orthopedics
06.2023 - 12.2023
  • Provided comprehensive administrative support to a busy orthopedic practice.
  • Scheduled patient appointments, managed appointment confirmations, and handled cancellations and rescheduling.
  • Prepared patient charts, ensuring all necessary documentation was complete and organized.
  • Assisted with billing processes and handled patient inquiries regarding statements.
  • Maintained a high level of confidentiality regarding patient health information.

Delivery Driver

Amazon
06.2022 - 06.2023
  • Efficiently and safely delivered packages to residential and commercial addresses, adhering to strict delivery schedules.
  • Utilized handheld devices for route navigation, delivery confirmation, and communication with dispatch.
  • Provided excellent customer service during delivery interactions.
  • Demonstrated strong time management and problem-solving skills to ensure timely deliveries.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.

Education

Bachelor of Science - Psychology

North Carolina A&T University
Greensboro, NC
05.2026

Skills

  • Electronic Health Records (EHR) Management
  • Patient Scheduling and Appointment Management
  • Insurance Verification and Pre-authorization
  • Medical Terminology
  • HIPAA Compliance
  • Customer Service
  • Communication (Written and Verbal)
  • Organization and Time Management
  • Data Entry and Record Keeping
  • Microsoft Office Suite (Word, Excel, Outlook)
  • Telephone Etiquette
  • Attention to Detail
  • Problem-Solving

Timeline

Medical Secretary

The Centers of Advanced Orthopedics
06.2023 - 12.2023

Medical Secretary

Chesapeake Ear, Nose and Throat
01.2023 - Current

Delivery Driver

Amazon
06.2022 - 06.2023

Bachelor of Science - Psychology

North Carolina A&T University

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Inayah Burks