Indea Kirby
Clinton,MD
Summary
Professional and industrious receptionist bringing exceptional administrative experience. Organizes and manages simultaneous tasks to support customers and accomplish business goals. Organized scheduler well-versed in all aspects of administrative support.
Overview
6
6
years of professional experience
Work History
Receptionist
Bowie State University
08.2019 - Current
- Managed front desk, efficiently handling high call volume and inquiries
- Maintained welcoming and organized reception area, enhancing overall visitor experience.
- Utilized Microsoft Office Suite to streamline daily administrative tasks, resulting in 15% increase in office productivity.
- Collaborated with various departments to coordinate meetings, conferences, and events, ensuring seamless execution.
Student Intern
Metropolitan Police Department
01.2021 - 04.2021
- Collaborated with groups to compare opinions on real-world events
- Performed routine typing assignments as assigned by the department
- Assessed information regarding MPD, their history, and career opportunities to gain knowledge
- Attend meetings with law enforcement professionals about daily activities.
Crew Member
McDonald's
06.2018 - 08.2019
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Enforced food preparation procedures to promote safe food preparation and assembly.
- Operated point-of-service (POS) system for automated order taking in-store and through drive-thru ordering.
- Worked well with teammates and accepted coaching from management team, contributing to 20% improvement in customer satisfaction scores.
Education
Bachelor of Science - Criminal Justice
Bowie State University
Bowie, MD05.2021
Skills
- Microsoft Office Suite: Proficient in Word, Excel, PowerPoint, and Outlook with demonstrated ability to leverage these tools to enhance office efficiency
- Customer Service: Proven track record of delivering exceptional customer service in various roles, ensuring positive customer experiences
- Organizational Skills: Adept at managing multiple tasks and priorities, maintaining high level of accuracy and attention to detail
- Communication: Strong written and verbal communication skills, with experience in coordinating across diverse teams
- Time Management: Demonstrated ability to prioritize tasks effectively, ensuring timely completion of projects and assignments
- Adaptability: Quick learner with ability to adapt to new environments and challenges seamlessly
- Courteous and Professional
- Call Answering and Routing
- Clerical Support
Timeline
Student Intern
Metropolitan Police Department
01.2021 - 04.2021
Receptionist
Bowie State University
08.2019 - Current
Crew Member
McDonald's
06.2018 - 08.2019
Bachelor of Science - Criminal Justice
Bowie State University
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