Summary
Work History
Education
Skills
Accomplishments
Timeline
Generic

India Woodson

Dundalk,MD

Summary

Adept at managing diverse customer and client needs, I significantly reduced complaints at Price Busters Furniture Stores by implementing proactive solutions. With expertise in time management and behavior redirection, my background spans from enhancing the quality of life for individuals at The Arc Of Baltimore to fostering safe, nurturing environments in childcare.

Work History

Direct Support Professional

The Arc Of Baltimore
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track individuals achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted individuals with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.

Customer Service Manager

Price Busters Furniture Stores in Maryland
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.

Childcare Assistant

Lisa Little Angels Daycare
  • Supervised free play and other activities to keep children safe.
  • Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration.
  • Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
  • Assisted with meal preparation and feeding to meet children's dietary needs.

Education

Computer And Information Systems

Frederick Douglass High
Baltimore, MD
06.2005

Skills

  • Time management
  • First aid and safety
  • Behavior redirection
  • Client support
  • Appointment scheduling

Accomplishments

Basic First Aid and CPR Certified

Certified Med Tech

Timeline

Direct Support Professional

The Arc Of Baltimore

Customer Service Manager

Price Busters Furniture Stores in Maryland

Childcare Assistant

Lisa Little Angels Daycare

Computer And Information Systems

Frederick Douglass High

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India Woodson