Summary
Overview
Work History
Education
Skills
Personal Information
Git
Accomplishments
Languages
Timeline
Generic

Ion Daniăli

Chisinau

Summary

Services Specialist with expertise in customer service and operational efficiency. Proven ability to manage multiple projects while enhancing processes to boost customer satisfaction. Achievements include identifying inefficiencies and implementing solutions that significantly improved service delivery.

Overview

7
7
years of professional experience

Work History

Special Services Specialist

Dyninno
Chisinau
02.2023 - Current
  • As a special services specialist, my main role was to take care of escalated complaints from airlines, customers, legal authorities, and internal departments.
  • The complexity of the tasks brought a lot of experience into my daily life, and subsequently, a lot of new and useful technical skills have been acquired.
  • Dealing with the most frustrated clients has brought my stress handling to a new level. Multitasking and the ability to meet the set deadlines were essential in facilitating a proper resolution for all of the parties involved.
  • Learning on the go, and applying the newly acquired knowledge, was essential to my growth as a specialist.

Project Assistant

AAR Japan
Chisinau
04.2022 - 12.2022
  • As a project assistant in AAR Japan, my main purpose was to provide and improve communication between our organization based in Japan and other local partner organizations, authorities, beneficiaries, etc.
  • My range of responsibilities was rather wide. During this period, I had an opportunity to improve my English skills even further, thanks to one of my main roles as a translator.
  • The procurement process helped me understand budgeting more, as well as increased my skills in MS Office apps, such as Excel.
  • I have worked closely with different entities and companies, such as NGOs, local authorities, storage facilities, charities, religious organizations, and transportation, etc.
  • Towards the end of this period, I also became responsible for a small finance part related to the transportation and logistics within the team (inside/outside of the city), so attention to detail, such as donor money, was a highly requested skill that I think I did well with.
  • I learned that someone's wellbeing always depends on how well you are going to do your job.

Receptionist

Mon Ami Villa
Chisinau
08.2021 - 04.2022
  • During my employment as a receptionist, I developed the skill of face-to-face communication with people from different backgrounds and nationalities.
  • My job consisted of booking, checking in, checking out visitors, as well as doing the payment operations, and providing them with the best quality services we can offer.
  • Mainly, my English skills developed during this period, and also my attention to details.

Sales Representative

Studio Moderna
Chisinau
07.2018 - 10.2018
  • I was employed by Studio Moderna from July 2018 to October 2018 as a phone sales representative.
  • My main task was performing and completing incoming phone call orders, as well as suggesting and presenting the new offers.
  • The ability and confidence to speak fluently during phone calls (or any other virtual interaction) came from that experience.

Education

High School Diploma -

IP LTPA "Mihail Berezovschi"
Chisinau, Republica Moldova
06-2019

Ungraduated - International Relations And Political Science

ULIM
Chisinau, Republica Moldova

Unfinished - Frontend JavaScript Development

LinkAcademy
Online

Skills

  • MS Office (Word, Excel, PowerPoint, etc)
  • Visual Studio Code
  • FL Studio
  • JavaScript
  • HTML
  • CSS
  • GDS systems
  • Effective communication
  • Conflict resolution
  • Customer support
  • Attention to detail
  • Workflow management
  • Computer skills
  • Quality control

Personal Information

Date of Birth: 09/13/00

Git

https://github.com/Shensson

Accomplishments

2024 Above and Beyond Award - Special Services

Languages

Romanian
First Language
English
Advanced (C1)
C1
Russian
Advanced (C1)
C1

Timeline

Special Services Specialist

Dyninno
02.2023 - Current

Project Assistant

AAR Japan
04.2022 - 12.2022

Receptionist

Mon Ami Villa
08.2021 - 04.2022

Sales Representative

Studio Moderna
07.2018 - 10.2018

High School Diploma -

IP LTPA "Mihail Berezovschi"

Ungraduated - International Relations And Political Science

ULIM

Unfinished - Frontend JavaScript Development

LinkAcademy

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