Ion Gorceag

• Implemented technical solutions to solve customer issues and increase satisfaction.
• Collaborated with vendors and local teams to locate and resolve advanced problems.
• Monitored systems in operation and quickly troubleshot errors.
• Documented technical issues and solutions to enable tracking history and maintain accurate logs.
• Communicated with clients to verify roots and causes of computer problems.
• Responded to customer inquiries and provided technical assistance over phone and in person.
• Working with ticket system like ServiceNow.

• Incoming calls.
• Outgoing calls.
• Making new request for customers.
• Working with Global Distribution System Software.
• Achieving KPI's per day or more.
• Making follow up & proper follow up.

• Finding new vehicles for passengers.
• Making new trips MTA, Corporate, Age well, Worldwide.
• Outgoing calls to passengers.
• Incoming calls from passengers.
• Incoming calls from drivers.
• Outgoing calls to drivers.
• Monitoring/tracking future trips.

• Reading and understanding databases Delta.
• Searching for the debtor according to the mechanisms approved by PfB Collection.
• Consulting & informing debtor.
• Incoming calls and convincing the debtor.
• Outgoing calls and convincing the debtor.

• Technical Support.

• Installation Windows XP,7,8,10.

• Installation if needed of protocols(NetBEUI, NetBios, IPX).

• Working with SQL databases.

• Processing data from brokers to servers.

• Cable Installation (straight-through, cross-over).

• Troubleshooting network.

• Installation XP Mode, Hyper-VM (if needed).

• Daily modification on official website > BVM.