Ion Negoita
Chisinau
Summary
Dynamic leader with a proven track record at Crunchyroll, adept at fostering high-performing teams and exceeding targets through strategic decision-making and effective communication. Skilled in developing training materials and enhancing service processes, I blend analytical prowess with a people-oriented approach to drive success, achieving a notable 20% conversion rate in sales.
Overview
14
14
years of professional experience
Work History
Customer Experience Manager
Crunchyroll
San Francisco/Chisinau
06.2017 - Current
- Established relationships with external vendors that are essential for providing superior levels of support during peak times.
- Identified opportunities for improving existing processes related to providing an outstanding level of service.
- Oversaw the development of training materials designed to educate team members on how best to provide excellent customer service.
- I was key in leading and inspiring a high-performing team of 35 professionals, consistently achieving and exceeding organizational targets. I utilized decisive decision-making, strategic delegation, and clear communication to align the team and enhance efficiency. By promoting a results-oriented culture, I fostered collaboration and accountability while addressing challenges directly, to maintain momentum and surpass expectations. I regularly analyzed performance metrics to implement targeted improvements, ensuring sustained success and ongoing team development.
Sales representative
Impro Corporation
03.2017 - Current
- Proactively engaged with new prospects to establish relationships, identify their needs, and generate revenue for the company. Effectively utilized persuasive communication and tailored sales strategies to convert leads into loyal customers, contributing to overall business growth
Travel agent
International Travel Network
04.2017 - 02.2017
- Designed tailored flight itineraries to meet client needs and preferences, effectively converting approximately 25% of prospects into confirmed sales. Leveraged exceptional customer service skills and industry knowledge to build trust, secure bookings, and drive revenue growth
Sales floor Supervisor – Trainer
Casting360
03.2012 - 03.2014
- Managed and trained teams of 20+ individuals, driving high performance and professional growth. Played a pivotal role in generating substantial profits by implementing effective sales strategies and achieving a 20% conversion rate from contacts to sales. Leveraged leadership skills to align team efforts with organizational objectives, consistently surpassing targets and enhancing overall revenue growth
Advertising and Information Manager
Association ’Business Gate’
Chisinau
06.2011 - 12.2011
- Developed compelling written content for the company’s online advertising campaigns, effectively enhancing brand visibility and engagement. Tailored messaging to target audiences, driving increased traffic and conversion rates across digital platforms
Education
Sales courses -
Southwestern Sales School
Nashville, TN, United States of America07.2010
High-school -
Mihai Viteazul
01.2006
Bachelor - Journalism and Communication sciences
Free International University Of Moldova
Skills
- Accurate
- Coachable
- Ambitious
- Analytical
- Attentive
- Competent
- Confident
- Energetic
- Flexible
- Honest
- Motivated
- Independent
- People-oriented
- Persevering
Languages
- Romanian
- Russian (fluent)
- English (fluent)
Personal Information
- Date of Birth: 09/07/87
- Nationality: Moldova
- Marital Status: Single
Accomplishments
- Customer Service Department of the Year Award for 5 years in a row
Timeline
Customer Experience Manager
Crunchyroll
06.2017 - Current
Travel agent
International Travel Network
04.2017 - 02.2017
Sales representative
Impro Corporation
03.2017 - Current
Sales floor Supervisor – Trainer
Casting360
03.2012 - 03.2014
Advertising and Information Manager
Association ’Business Gate’
06.2011 - 12.2011
Sales courses -
Southwestern Sales School
High-school -
Mihai Viteazul
Bachelor - Journalism and Communication sciences
Free International University Of Moldova
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