Ionela Canciuc
Chisinau
Summary
Results-driven Sales Manager with over 2 years of experience leading a team of 8 professionals and managing a client base of more than 500 customers. Successfully coached and developed a junior manager over a 6-month period, improving team performance and leadership capacity. Applied advanced, data-driven marketing techniques such as targeted segmentation, personalized outreach, and conversion optimization to significantly increase sales and client acquisition at the branch under my responsibility. Achieved measurable growth in sales volume and client retention, contributing to the branch’s strong market position.
Overview
3
3
years of professional experience
Work History
Marketing and Sales Manager
Oratorica
Chisinau
06.2023 - Current
- I coordinated the enrollment process for over 500 students, including promotion, contract management, payment coordination, and ongoing performance tracking, resolving issues to ensure a smooth learning experience.
- Developed and adapted educational materials and testing tools to optimize student evaluation. Created and maintained detailed student profiles in Excel, integrating instructor feedback and test results to monitor progress and improve outcomes.
- Proficient in Microsoft Excel, Google Sheets, and CRM systems.
- Provided guidance and support to junior team members on various projects related to marketing and sales operations.
- Coached, developed, and motivated the team to achieve revenue goals.
Front Desk Receptionist
Regency Hotel Chisinau
Chisinau
06.2022 - 06.2023
- Managed multi-line phone system, directing calls to appropriate departments.
- Maintained organized front desk area and ensured supplies were stocked regularly.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
Education
Bachelor in Translation and Interpretation
Free International University of Moldova,Ulim
Chisinau, Moldova01-2023
High School Diploma -
George Cosbuc Theoretical Lyceum
Balti, Moldova06-2020
Skills
- Proficient in Microsoft Word, Excel, and Google Sheets
- Experienced with CRM platforms such as AmoCRM, and other customer management tools
- Managed and coordinated over 500 clients, ensuring consistent communication and service quality
- Led a team of eight employees, fostering collaboration and professional development
- Increased sales by 15% through tailored marketing campaigns and strategic promotions
- Trained and mentored a junior manager, who successfully took on increased responsibilities
- Utilized CRM data, AMO CRM, and sales analytics to optimize marketing efforts and client targeting
Languages
Romanian
First Language
Russian
Upper Intermediate (B2)
B2
English
Upper Intermediate (B2)
B2
Timeline
Marketing and Sales Manager
Oratorica
06.2023 - Current
Front Desk Receptionist
Regency Hotel Chisinau
06.2022 - 06.2023
Bachelor in Translation and Interpretation
Free International University of Moldova,Ulim
High School Diploma -
George Cosbuc Theoretical Lyceum
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