Iraida Mendoza Bonilla
Silver Spring
Summary
Results-driven Operations Manager with expertise in team leadership, problem-solving, and operations management. Demonstrated success in streamlining processes and enhancing service delivery.
Overview
5
5
years of professional experience
Work History
Operations Manager
Corcoran Caterers
Silver Spring, MD
03.2023 - Current
- Streamlined operations by implementing efficient inventory management systems.
- Led cross-functional teams to enhance service delivery and operational efficiency.
- Developed training programs to mentor staff in best practices and safety protocols.
- Analyzed workflow processes to identify bottlenecks and drive continuous improvements.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Managed scheduling and resource allocation to meet service demands effectively.
- Supervised event logistics to ensure seamless execution and high-quality service delivery.
- Coordinated staff schedules and assignments to optimize resource allocation and efficiency.
- Trained and mentored new team members on operational procedures and customer service standards.
- Implemented quality control measures to enhance event setup processes and client satisfaction.
Event Staff Supervisor
Corcoran Caterers
Silver Spring MD
06.2021 - 03.2023
- Supervised event logistics to ensure seamless execution and high-quality service delivery.
- Coordinated staff schedules and assignments to optimize resource allocation and efficiency.
- Trained and mentored new team members on operational procedures and customer service standards.
- Collaborated with vendors to secure supplies, ensuring timely availability for events.
- Conducted pre-event briefings to align team objectives and clarify roles for successful outcomes.
- Resolved on-site issues promptly, maintaining professionalism under pressure during events.
Education
Bachelor of Science - Buisness
Montgomery College
Rockville, MD05-2027
High School Diploma -
Wheaton High School
Silver Spring, MD06-2022
Skills
- Problem-solving
- Organized
- Team leadership
- Operations management
- Customer service
- Staff management
- Staff development
- Goal setting
- Client relationships
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Operations Manager
Corcoran Caterers
03.2023 - Current
Event Staff Supervisor
Corcoran Caterers
06.2021 - 03.2023
Bachelor of Science - Buisness
Montgomery College
High School Diploma -
Wheaton High School