Summary
Overview
Work History
Education
Skills
LANGUAGES
Reference
Timeline
Generic
Irina Cruseelnitchi

Irina Cruseelnitchi

Chisinau

Summary

Possess strong interpersonal communication skills with the ability to collaborate effectively with various stakeholders, both internal and external. I, have a demonstrated capacity for problem solving and strategic thinking, particularly in navigating complex landscapes of international cooperation. I, understand cultural sensitivity and the ability to work in diverse and intercultural environments. Know the principles of risk management and the ability to implement measures to mitigate potential project risks. Optimism and a realistic attitude make a big difference and are experiences, that accompany in my personal and professional life. Would describe myself as a dynamic, strong and professional person who strives daily to improve what do.

Overview

10
10
years of professional experience

Work History

Protection Case Management Worker

International Organization for Migration (UN IOM)- Mission in the Republic of Moldova
01.2025 - 03.2025
  • As a Protection Case Worker within IOM’s Protection Division, I bring a comprehensive understanding of human rights, social work, and the protection needs of vulnerable populations. I have developed a solid foundation in managing cases related to trafficking, gender-based violence, child protection, and humanitarian affairs.
  • My expertise includes conducting assessments of beneficiaries’ needs, identifying goals, and creating individualized case plans to provide critical assistance. I am adept at outreach efforts to identify beneficiaries for protection and assistance services, including through community-based awareness sessions and direct engagement with persons of concern. I ensure that beneficiaries are informed about available services, eligibility requirements, and referral pathways.
  • I excel in coordinating with various partners and stakeholders, ensuring services are provided in alignment with IOM’s guidelines, and maintaining meticulous case documentation. My experience in monitoring the effectiveness of case plans has helped to ensure the provision of high-quality services that meet the specific needs of individuals and families in vulnerable situations.
  • Having worked with diverse, at-risk groups, including survivors of abuse, unaccompanied children, and individuals facing exploitation, I am highly skilled in managing complex cases. My dedication to following up on cases ensures beneficiaries receive the support they need to achieve positive outcomes, including reintegration and sustained well-being.
  • I am also well-versed in IOM’s Wave system for case management and data entry, ensuring accurate and timely documentation. I am committed to ongoing professional development in protection services, human behavior understanding, and community-based protection approaches to support the needs of vulnerable individuals and communities.
  • Key skills: Case management and individualized assistance planning Protection, counter-trafficking, child protection, and gender-based violence expertise Ability to engage with vulnerable populations and provide informed, empathetic support Coordination with internal and external stakeholders to deliver integrated services Strong understanding of social work theory, human rights protection, and community-based approaches Proficient in Kobo data entry and case documentation Ability to work independently, prioritize tasks, and manage high-pressure situations with attention to detail.

Project Implementation Specialist

Ministry of Labor and Social Protection - Chisinau, Republic of Moldova
03.2024 - 12.2024
  • Providing advisory support to the review, adaptation, modification and/or completion of the Regulation on the organization and operation of temporary placement centers for refugees and presentation for approval
  • Elaboration of proposals for the approval of draft normative acts, elaboration of informative notes, etc
  • Reviewing and completing the operating standards of the Temporary Placement Centers for refugees and presenting them for approval (elaboration of the standards by categories of beneficiaries - children, people with disabilities, the elderly, specific minority groups, etc.)
  • Providing methodological support to the management entities of the Temporary Placement Centers for refugees regarding the application of the provisions of the Regulation on their organization and operation, as well as the minimum quality standards
  • Organization of visits to the Temporary Placement Centers for refugees coordinated with the leadership of the ministry to verify the compliant implementation and compliance with the approved minimum quality standards
  • Reviewing, modifying, adapting and/or supplementing the social services system according to current priorities
  • Providing advice on the development of social services at the national level
  • Review and development of proposals to supplement the operating standards for social services in the context of the refugee crisis.

Protection Officer

Norwegian Refugee Council
01.2023 - 02.2024
  • Have gained experience in writing PRs, advance forms, reports, intake documents and program implementation documentation
  • Have excellent knowledge of project cycle
  • Know guidelines of main funding agencies (MFA, EU, ECHO, UN)
  • Excellent command IT tools (Word, Excel, Power Point, Outlook)
  • Have experience in administrative and accounting management of projects
  • Have supported logistics with purchase of items for project development - carried out awareness raising activities with information sessions and briefings - Supervise and support recreational activities, provide community information during registrations, provide service updates Held meetings with external stakeholders for monitoring and coordination
  • Coordinated with stakeholders on other CC such as livelihoods for future collaborations and shelter and laundry distribution programs
  • Arranged FGD for monitoring and evaluation Work under Kobo program
  • Know technical referral and monitoring work
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
  • Collaborated with local law enforcement agencies during investigations and emergencies, fostering positive working relationships
  • Supported event planning teams with risk assessments and tailored security plans to ensure safety of all attendees
  • Enforced access control policies by verifying identification, granting or denying entry, and maintaining accurate records of visitors
  • Performed risk analyses to identify appropriate security countermeasures Monitored use of data files and regulated access to protect secure information
  • Increased knowledge of emerging threats through continuous training sessions that improved adaptability in diverse situations
  • Safeguarded sensitive information by maintaining strict confidentiality standards while managing access to secure locations within facilities
  • Implemented strong interpersonal skills to manage conflicts professionally when resolving disputes between individuals onsite
  • Proven ability to learn quickly and adapt to new situations
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations Worked well in team setting, providing support and guidance
  • Gained extensive knowledge in data entry, analysis and reporting Identified issues, analyzed information and provided solutions to problems
  • Proved successful working within tight deadlines and fast-paced environment Cultivated interpersonal skills by building positive relationships with others Acted as team leader in group projects, delegating tasks and providing feedback Developed strong organizational and communication skills through coursework
  • Managed approximately 100 incoming calls, emails and faxes per day from project participants and 20 organization.

Project Manager Volunteers

Concordia Austria/ Projects in Moldova
01.2020 - 06.2020
  • Skills in controlling enforcement discipline, analytical skills in economic and managerial fields; - ability to adapt, creativity and strategic management; - ability for professional self-development through personal study and participation in national conferences and training courses
  • Efficient coordination with all activities of developed projects, throughout implementation period; - establish long-term collaborative relationships with project partners and financiers; - evaluate as accurately as possible impact of projects and communication at management level, - drafting progress and final reports for funders and partners in Romania and partner countries; - monitor and coordinate activity of project directors who carry out necessary activities in contracts financing / sponsorship; offering constant coaching and support - support effort of writing applications for funding and/or sponsorship
  • Selection of volunteers and organization of their training process; - Plan and organize volunteers' activities, providing materials necessary to carry out activities with volunteers'and beneficiaries;
  • Ensure and maintain effective communication between beneficiaries and volunteers.

Public Relations Officer

A.O. Concordia Austria/ Projects in Moldova
01.2020 - 06.2020
  • Skills acquired as Concordia public relations specialist: Develop, monitor and evaluate communication and action strategies and action plans - active contribution to elaboration and development of internal and external communication strategy; - report results to executive director; - propose future actions and solutions regarding communication activities; - representation of organizations in public events or in field;
  • Involvement in organization of events internal and external to Organization; - updating information on organization's website, online platforms NGO , and on its other communication channels (Facebook, LinkedIn, Youtube, etc.); - monitoring Organization's appearances for local and national press; - development and updating of internal skin procedures - develop Organization's relationships with local and central media; - provide support for production of media materials (articles, reports, etc.); - development and editing of texts and graphics for internal and external communication materials (print layout, brochures, leaflets, annual reports, newsletters, brochures, advertising panels, etc.)

Head Department

Press Centre / Post of Moldova
01.2017 - 03.2019
  • Ability to analyze and synthesize, flexible thinking, organizational spirit, dynamism, tolerance towards other subordinates, collaborators and team spirit; Ability to adapt to special situations and contexts, resilience in exceptional situations, commitment and stress, mastery of sign language
  • Organization, coordination, control and evaluation in field of analysis and so on summary of information
  • Leadership (while performing position of acting head of Press Shipping Bureau was responsible for team of 30 people from company "Post of Moldova".

Press Operator

Centre/ Post of Moldova
01.2015 - 03.2019
  • Assisted in training new press operators, sharing expertise and best practices to ensure smooth onboarding and skill development
  • Maintained strong communication channels with clients throughout printing process
  • Supported continuous improvement initiatives within department through constructive feedback and proactive problem-solving efforts
  • Multi-tasked to keep all assigned projects running effectively and efficiently Worked well in team setting, providing support and guidance
  • Managed time efficiently to complete all tasks within deadlines.

Education

Post-University Course - National and International Security

Defence Academy

Master of Criminal, Political and Forensic Science -

Dunarea De Jos University of Galati
Galati Romania

Bachelor of International Relations - undefined

Academy of Economic Studies of Moldova

Junior Sergeant - undefined

Military Department

High School Diploma - undefined

National Trade College of ASEM

Skills


front line obtained during activity as protection officer at NRC

LANGUAGES

Italian Fluent / English - Intermediate
Romanian- Native / Russian – Fluent / French Beginner

Reference

Tatiana Balta Administrative Director , Concordia Social Project 

email: tatiana.balta@concordia.md

Jacopo Caridi Country Director, Norwegian Refugee Council

email: jacopo.caridi@nrc.no

Olga Melnic ICLA Coordinator, Norwegian Refugee Council

email: olga.melnic@nrc.no

Ecaterina Silvestru Unit Implimentation Coordinator Ministry of Labour and Social Protection

email: e.silvestru@gmail.com

Timeline

Protection Case Management Worker

International Organization for Migration (UN IOM)- Mission in the Republic of Moldova
01.2025 - 03.2025

Project Implementation Specialist

Ministry of Labor and Social Protection - Chisinau, Republic of Moldova
03.2024 - 12.2024

Protection Officer

Norwegian Refugee Council
01.2023 - 02.2024

Project Manager Volunteers

Concordia Austria/ Projects in Moldova
01.2020 - 06.2020

Public Relations Officer

A.O. Concordia Austria/ Projects in Moldova
01.2020 - 06.2020

Head Department

Press Centre / Post of Moldova
01.2017 - 03.2019

Press Operator

Centre/ Post of Moldova
01.2015 - 03.2019

Bachelor of International Relations - undefined

Academy of Economic Studies of Moldova

Junior Sergeant - undefined

Military Department

High School Diploma - undefined

National Trade College of ASEM

Post-University Course - National and International Security

Defence Academy

Master of Criminal, Political and Forensic Science -

Dunarea De Jos University of Galati

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Irina Cruseelnitchi