IRINA CVACIOVA
Account Manager
Chisinau
Summary
Account manager with 5 years of experience in financial sector looking for a full-time position that offers professional challenges utilizing interpersonal, analytical and problem-solving skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Career Break for Maternity Leave
Freelance
07.2021 - Current
- Learning dropshipping ecommerce business
- Website design
- Studying AI programs (Midjourney, Leonardo)
Technical Account Manager
"UPC Media” SRL
02.2017 - 06.2021
- Account management and technical support for personal and business account holders of global payment solutions: Upaycard and KoalaPays
- Handled system development and maintenance of frontend, backend, mobile application and getaway
- Provided tech assistance for all departments of company
- Fixed bugs
- Managed account programs and card programs for Visa and Mastercard
- Processed money transfers
- Worked with crypto currencies, blockchain and integrated payment providers (Paypal, Skrill, Neteller, Ideal, Sofort, Qiwi, Astropay, Payeer)
Customer Support Representative
"UPC Media” SRL
08.2016 - 02.2017
- Provided a customer support by chat and email for a global payment solutions
- Developed relationships with customers
- Provided accurate and valid information by using the right methods/tools
- Entered data into the system
- Assisted the manager in organizing, planning and implementing the projects
Travel consultant
"Barefoot Travel” Ltd
04.2015 - 10.2015
- Prepared the itineraries all around Turkey and sold tour packages
- Dealt with customer inquiries and clarified their needs and preferences
- Managed bookings (hotel reservations, car rental, airport pick-up, guided tours, flight/bus tickets, yacht charter, air balloon flights)
- Prepared the documents (invoices, vouchers, letters for visas)
- Full travel assistance during the trips
Project manager
"Mondia Management" SRL
01.2014 - 03.2015
- Coordinated project activities for English brand “Wordminds” (translation, proofreading, localisation)
- Dealt with clients and freelance translators from all over the world
- Prepared price quotes of projects
- Set and met the deadlines
Translator From English Into Russian
"V-GO Yachting and Travel” Ltd
05.2013 - 11.2013
- Translated company websites, brochures and articles
Sales Executive
"Unipower International” s.r.o.
09.2012 - 04.2013
- Sold the delegate seats for the conferences over the telephone
- Did a global market research (energy, oil and gas companies)
- Assessed potential clients’ needs
Education
Master of Science - Business Management and Entrepreneurship
Free International University of Moldova (ULIM)
Chisinau, Moldova06.2021
Licentiate Higher Education - Tourism and Hospitality
International Institute of Management (IMI-NOVA)
Chisinau06.2010
Bachelor’s degree -
Lyceum N.V. Gogol
Chisinau06.2007
Skills
- Computer skills: MC Word, Excel, Power Point, Outlook, Photoshop, Redmine, Upaygate, Slack, AI programs
- Strong analytical and organizational skills
- Problem-solving skills
- Ability to multitask
- Project management skills
- Ability to work independently and in a team
- Administrative and office support
Certification
Business English courses in Chisinau, Moldova. Certificate of English translator.
Leisure activities
Traveling, cooking, swimming, yoga, photography
Languages
Russian
Native language
English
Advanced
C1
Polish
Upper intermediate
B2
Romanian
Intermediate
B1
Turkish
Elementary
A2
German
Beginner
A1
Additional Information
I have an EU passport that allows me to live and work in EU without a visa and work permit
Timeline
Career Break for Maternity Leave
Freelance
07.2021 - Current
Technical Account Manager
"UPC Media” SRL
02.2017 - 06.2021
Customer Support Representative
"UPC Media” SRL
08.2016 - 02.2017
Travel consultant
"Barefoot Travel” Ltd
04.2015 - 10.2015
Project manager
"Mondia Management" SRL
01.2014 - 03.2015
Translator From English Into Russian
"V-GO Yachting and Travel” Ltd
05.2013 - 11.2013
Sales Executive
"Unipower International” s.r.o.
09.2012 - 04.2013
Master of Science - Business Management and Entrepreneurship
Free International University of Moldova (ULIM)
Licentiate Higher Education - Tourism and Hospitality
International Institute of Management (IMI-NOVA)
Bachelor’s degree -
Lyceum N.V. Gogol
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