Irina Platon

• Served customers with accurate information regarding products and services.
• Resolved customer complaints with promptness and efficiency.
• Delivered outstanding customer service to exceed customer expectations.
• Developed and strengthened customer relationships through personalized assistance and support.
• Demonstrated exceptional professionalism in managing challenging customer interactions.
• Managed various administrative responsibilities including filing paperwork, updating databases, and generating reports.
• Provided customer support through multiple channels such as phone, email, and chat.

· Managed student accounts, addressing billing inquiries and implementing payment plans.

· Managed the processing of various applications including scholarships, grants, loans, work study programs.

• Implemented strategies to enhance student interactions and customer service standards.
• Performed document validation during admissions.
• Conducted applicant interviews during admissions.
• Developed and dispersed instructional resources to inform students of policies, procedures, and deadlines.
• Prepared enrollment trend, retention rate, and graduation rate reports.
• Assisted potential students in making informed decisions about college options through campus tours.
• Monitored attendance records for compliance with school policy requirements.
• Organized campus events including career fairs, open houses, and orientations.
• Developed educational materials, including newsletters, to inform students about on-campus resources.
• Assisted students in accessing and utilizing diverse support services and programs.
• Provided mentoring and coaching to work-study students, enhancing overall productivity levels.
• Monitored and evaluated student events while arranging for chaperones and monitors.
• Coordinated day-to-day operations and maintenance of residential buildings.
• Collaborated with campus security to enhance safety measures and optimize response during medical and criminal emergencies.
• Stayed current with enrollment policy and guideline updates.
• Developed and maintained student records within a database system
• Assisted in implementing new registration systems for incoming students.
• Streamlined processes and procedures to enhance efficiency and effectiveness of TTCs

· Developed tailored promotional packages for high-end guests staying in luxury hotels

· Managed high-profile client engagements, ensuring exceptional service delivery.

• Managed and organized all bookings efficiently.
• Managed communication and relationship between tour agencies and service providers as a customer service representative.
• Crafted exclusive travel plans for esteemed customers.
• Collaborated with luxury service providers in meetings.
• Provided monthly reports on bookings, cancellations, and returns.
• Initiated consistent follow-ups with tour agencies to ensure timely receipt of payments

• Conducted data analysis to enhance claims accuracy and processing speed.
• Collaborated with cross-functional teams to create innovative solutions for client needs.
• Maintained strict confidentiality of customer data in accordance with all relevant laws and regulations.
• Negotiated coverage options and premiums with customers to finalize agreement terms.
• Assisted in developing new products, services, and procedures tailored to customer needs.
• Guided customers on insurance plans and their benefits and limitations.
• Attended training programs to strengthen skills in underwriting, sales, and product development.
• Served as the main point of contact for customers' policy inquiries, ensuring prompt responses and timely updates.
• Coordinated with cross-functional departments to address policy administration matters.
• Recorded and organized all insurance policy-related transactions with precision.
• Evaluated customer applications and determined eligibility for coverage using established criteria.