Isaac Pena

- Prepared and served a variety of alcoholic and non-alcoholic beverages based on customer preferences and established recipes.

- Provided exceptional customer service by engaging with patrons, taking orders, and ensuring a positive dining experience.

- Managed inventory by tracking stock levels, ordering supplies, and maintaining an organized bar area.

- Maintained cleanliness and sanitation of the bar, including washing glassware and cleaning surfaces to comply with health and safety regulations.

- Processed customer payments, managed tabs, and provided accurate change.

- Created a welcoming atmosphere by interacting with guests and offering recommendations on drinks and cocktails.

- Adhered to local alcohol laws and regulations, including verifying customer ages by checking IDs.

- Handled difficult situations and ensured a safe environment for all patrons.

• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

• Demonstrated exceptional product knowledge, enabling tailored recommendations based on customer needs.
• Facilitated smooth transactions by guiding customers through required paperwork and payment processes accurately.
• Developed strong relationships with clients, resulting in increased repeat business and referrals.
• Maintained up-to-date inventory knowledge to provide accurate information and answer customer inquiries promptly.

• Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
• Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
• Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
• Served high customer volumes during special events, nights, and weekends.