Isabel Carmina Berroa De Reyes
Montgomery Village
Summary
Dynamic and dedicated waitress with a proven track record at Magnolia, excelling in customer service and team collaboration. Recognized for enhancing guest experiences through attentive service and effective complaint resolution. Skilled in payment processing and menu memorization, consistently achieving high customer satisfaction and loyalty.
Overview
5
5
years of professional experience
Work History
Waitress
Magnolia
New Jersey
08.2023 - 12.2025
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Delivered food and beverages promptly, maintaining high standards of presentation and accuracy.
- Assisted in training new staff on menu items and service protocols to enhance team performance.
- Collaborated with kitchen staff to coordinate timely meal preparation and order fulfillment.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Answered customers' questions, recommended items, and recorded order information.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Checked guests' identification before serving alcoholic beverages.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Waitress
Marlene
New Jersey
08.2022 - 07.2023
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Delivered food and beverages promptly, maintaining high standards of presentation and accuracy.
- Assisted in training new staff on menu items and service protocols to enhance team performance.
- Collaborated with kitchen staff to coordinate timely meal preparation and order fulfillment.
- Maintained cleanliness of dining area, adhering to health and safety regulations consistently.
- Resolved customer complaints efficiently, demonstrating strong problem-solving skills and professionalism.
- Managed cash register operations, accurately processing transactions and handling payments.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Checked guests' identification before serving alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
Cashier
Bryan
New Jersey
08.2020 - 01.2022
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Handled cash, credit, and digital payments while ensuring compliance with company policies.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Adapted to changing demands during peak hours, maintaining high levels of efficiency and accuracy.
- Collaborated with team members to create a positive work environment and improve service delivery.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
GED - Contabilidad
Colegio Gregorio Luperon
Santo Domingo Oeste05.2018
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Attention to detail
- Handling complaints
- Payment processing
- Memory retention
- Menu memorization
- Tableside service
- Price memorization
- Liquor, wine, and food service
- Order delivery
Timeline
Waitress
Magnolia
08.2023 - 12.2025
Waitress
Marlene
08.2022 - 07.2023
Cashier
Bryan
08.2020 - 01.2022
GED - Contabilidad
Colegio Gregorio Luperon