Isabella Longo
Baltimore
Summary
Sales professional with strong expertise in driving revenue and building client relationships. Adept at team collaboration, adapting to changing needs, and leveraging skills in negotiation, communication, and strategic planning. Known for reliability, fostering productive team environment, and consistently meeting targets. Offering strong leadership qualities and collaborative mindset to drive success in customer service operations. Delivers understanding of customer service principles and operational management while excelling in problem solving and process optimization.
Overview
6
6
years of professional experience
Work History
Sales Representative
European Wax Center
11.2024 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
Medical Scheduler
RadNet
10.2021 - 09.2024
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed cancellations or no-shows efficiently, proactively filling open slots with patients from waitlists or urgent care needs.
- Assisted in the training of new schedulers, sharing knowledge and best practices for efficient schedule management processes.
- Coordinated with other departments to facilitate seamless operation and excellent patient care.
- Maintained accurate patient records for proper tracking of patient history and treatment.
Corporate Trainer
DAZ & CO
04.2019 - 08.2022
- Conducted evaluations and observed employee performance to identify areas of needed improvement.
- Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
- Enhanced corporate culture by conducting team-building activities and workshops.
- Developed training programs to meet company objectives.
- Worked directly with corporations to sell AT&T products.
Education
Patapsco High School Center For The Arts
Dundalk, MDSkills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Upselling and cross selling
- Team leadership
- Strong organization
- Marketing
Timeline
Sales Representative
European Wax Center
11.2024 - Current
Medical Scheduler
RadNet
10.2021 - 09.2024
Corporate Trainer
DAZ & CO
04.2019 - 08.2022
Patapsco High School Center For The Arts
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